CSE Engineer-MP

1 month ago

Chennai, India KONE Full time

Did you know KONE moves over one billion people every day? In 2019, we had annual net sales of EUR 10 billion. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Job Title – CSE Engineer-Solution

Responsibilities:

Collaboration with sales:

Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard Ensures clarity on the solution’s scope, including KONE and possible third-party offerings Select the correct product platform on which to make the offering Proposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.

Solution planning – Costing:

Responsible for correct APF solution costings Involves CSE Engineer, System to understand the cost for integrations. Involves Supply Line, installation, and project management to understand the materials

Solution planning – Specs:

Coordinates specification creation Performs initial and revised non-standard energy calculations Performs traffic analyses Accountable for technical feasibility checking

Solution planning – Availability and lead times

Coordinates solution lead times from Supply Line and local sourcing

Solution planning – Installability

Ensures that the proposed solution can be installed Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases

Solution planning – Maintainability

Ensures that the proposed solution fulfils the customer’s product lifecycle needs Identifies possible deviations from standard maintenance methods and ensures that a resolution is found

Solution planning – Compliance

Ensures that the proposed solution fulfils local codes, regulations and safety requirements Ensures alignment with environmental regulations Ensures that the planned solution complies with KONE engineering policy

Key tasks in the KONE Delivery process

Accountable for the creation of full shop L/O drawings or Installation layouts Accountable for corporate material order engineering Coordinates and analyses change requirements (variation orders and addworks); ensures that holistic proposals for the new solution design are provided Coordinates the work of all involved CSE Engineers and Specialists Proposes change order (variations and addworks) sales opportunities to Project Managers Accountable to understand variance between the design of the site versus reality of the site Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors Performs technical submittal documentation Accountable for material samples ordering Handles SAP Milestone management accurately Identifies Request for information (RFI) whenever applicable Coordinates with Sourcing the approval related to third party supplier ordering and samples May participate in customer meetings if technical solution related topics are required to discuss.

General responsibilities

Participates in product and new services release information-sharing sessions Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio Contribution to the Customer Solutions Engineering virtual and local network Contribute to and utilise the Customer Solutions Engineering case library Is the primary front line technical contact person for the Supply Line Tendering Engineers

1.Performance measures

Performance measures

Customer satisfaction (sales transactional survey after orders are booked) Specs setter: Portion of KONE customer specs (%, based on CRM data) Error-free deliveries – % of deliveries without engineering issues based on select Quality Feedback Cause Codes P2Mid-cal and P2P accuracy Full chain tender response time (FL-SL-KTI) Time from order booking to the customer’s approval of the final drawings Time from the customer’s approval of the final drawings to the order Milestone 2 completed on time (according to the plan) Reduction in the amount of quality feedback and CAT 2 feedback issues

2.Competence profile

2.1Behavioural competences

Customer focus (KONE General competences): Is curious about the customer’s business and willing to understand their challenges. Takes a customer’s perspective and is prepared to engage with their business. Takes customer complaints seriously and looks for ways to improve customer service. Ensures prompt and efficient service. Thrives to exceed customer’s expectations.

Innovation and creativity (KONE General competences): Produces original ideas. Looks at problems from new angles. Seeks out new and innovative ways of approaching situations or tasks.

Analysis and problem-solving (KONE General competences): Distinguishes between important information and irrelevant or minor details. Analyses information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.

Collaborating (KONE General competences): Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, and closes deals or discussions with clear understanding of agreement.

Impact and influencing (KONE Leadership competences): Communicates with confidence and clarity, identifies and breaks down barriers to open communication. Considers and builds on others’ ideas.

Results focus (KONE General competences): Focuses on the end result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.

Quality (KONE General competences): Sets high-quality standards for their personal output. Encourages others to meet high-quality standards of work. Checks own output or that of others to ensure that quality standards are met. Consistently delivers high-quality work. Maintains a focus on quality even when under pressure.

Detail focus (KONE General competences): Self-checks own work carefully. Analyses information in a thorough and detailed way. Spots critical errors that others have overlooked. Identifies important details and ensures that they are correct. Maintains a focus on detail when dealing with routine work.

Are you the one?

Minimum Bachelor’s degree in Engineering or another relevant field, or several years’ experience in elevator business field operations Minimum 5 years of relevant engineering experience in elevator business field operations Holistic understanding of different building types and customer segments Good solution and value-selling skills Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications Understanding of new construction and building modernisation processes in the industry and at KONE Excellent technical knowledge of KONE current and future solutions (e.g. Advanced People Flow APF solutions) Good knowledge of KONE solution-related codes and standards Good knowledge of environmental and sustainability requirements and norms Good engineering tool skills e.g. CAD and BIM skills Basic knowledge of competitors’ technical solutions VB Specific knowledge: Conducting site surveys, existing building modernisation/installation methods Good understanding of all the required elements for solution total costing Understanding of KONE quality management procedures Good virtual collaboration skills

What do we offer ?

Career progression and opportunities within a global organization Total reward elements that engage and motivate our employees and help us make KONE a great place to work Comprehensive learning and development programs covering a wide range of professional skills You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator Industry

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