Lead, Tech Support

3 weeks ago


Bengaluru, India Standard Chartered Bank Full time

RESPONSIBILITIES

Should work as a Tech support & DevOps specialist and work on production/Dev environments to handle SLA/OLA Should be flexible for shift-based environments (24x7) Participate in a team environment for the design, development, Production and implementation Should take L3 activities on need basis Should be proficient to handle incident, Problem and change management process Should be proficient in debugging/analysing and fixing the issues  Quality delivery on support and automation should be a top priority. Co-ordinate change and deployment on time  Should create healthy harmony within the team Monitoring and handling the Automations in production and minimizing the manual works Should work with delivery teams and attend change PRA and ensure IA has been done to avoid Business impact Should work business stakeholders on daily basis and handle issues/Escalations

Strategy

Responsibilities that are related to the development and implementation of Big Data based projects/solutions for CPBB Data initiatives aligned to CPBB Data strategy. 

Business

Should have prior work experience in Retail Banking domain and should understand retail banking products like CASA, Deposits, Loans and Cards.

Processes

Should have at least 5 to 10 years’ experience in end-to-end SDLC process in waterfall or Agile mode of delivery.Should have participated in Agile ceremonies. Should be familiar with ITIL (Information Technology Infrastructure Library) process. Should have experience with SRE practices 

People & Talent 

Should have led small to medium teams in developing and delivering Big data applications 

Risk Management

Should be able to identify, mitigate and track delivery risks for a project 

Governance 

Should have been part of Project Governance reporting to Project Working group or Steering group 

Regulatory & Business Conduct 

Display exemplary conduct and live by the Group’s Values and Code of Conduct.  Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

A graduation degree or masters in computer science Profession certification in Cloud, SRE, ITIL, Agile will be an added advantage

Role Specific Technical Competencies

Hadoop (HDFS, HIVE, HBASE, Shell Script) Unix, Python, Kafka DataStage Informatica SQL, DB2, Teradata Azure Data Factory (ADF) Azure Data Bricks (ADB)
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