Current jobs related to Senior Engineer, Technical Support, User and Product Experience - Hyderabad - Pegasystems
-
Windows User experience
1 week ago
hyderabad, India LTIMindtree Full timeHello All, Greetings from LTIMINDTREE!! Job Description - Windows Admin UEX ( Remote Desktop Services ) || LTIMindtree Ltd Please Find the details below Designation: Senior Engineer/Technical Specialist Role : Experience 3+ years Job Location :- Hyderabad JOB DESCRIPTION:- Windows UEX Note:- Only Night Shifts. Roles & Responsibilities # Having 4 years of...
-
Windows User experience
4 months ago
Hyderabad, India LTIMindtree Full timeHello All,Greetings from LTIMINDTREE!!Job Description - Windows Admin UEX ( Remote Desktop Services ) || LTIMindtree LtdPlease Find the details belowDesignation: Senior Engineer/Technical SpecialistRole :Experience 3+ yearsJob Location :- HyderabadJOB DESCRIPTION:- Windows UEXNote:- Only Night Shifts.Roles & Responsibilities# Having 4 years of Windows &...
-
Senior Technical Product Manager
1 week ago
Hyderabad, India Jobs for Humanity Full timeJob Description We are looking for a Senior Technical Product Manager with a strong emphasis on software engineering, particularly in VoIP and web technologies. Key aspects of this role include contributing to the strategic vision and product roadmap, defining and designing product features, and managing an engineering team. Job Purpose ...
-
Windows User experience
4 months ago
hyderabad, India LTIMindtree Full timeHello All,Greetings from LTIMINDTREE!!Job Description - Windows Admin UEX ( Remote Desktop Services ) || LTIMindtree LtdPlease Find the details belowDesignation: Senior Engineer/Technical SpecialistRole :Experience 3+ yearsJob Location :- HyderabadJOB DESCRIPTION:- Windows UEXNote:- Only Night Shifts.Roles & Responsibilities# Having 4 years of Windows &...
-
User Experience Designer
3 months ago
Hyderabad, India MyClassboard Full timePosition Overview:The Product Manager (UI/UX Specialist) will be responsible for guiding the development and enhancement of our SaaS products with a focus on delivering exceptional user experiences. This role requires a deep understanding of the EdTech and B2B SaaS industries, coupled with a strong background in UI/UX design principles. The ideal candidate...
-
User Experience Designer
3 months ago
Hyderabad, India MyClassboard Full timePosition Overview:The Product Manager (UI/UX Specialist) will be responsible for guiding the development and enhancement of our SaaS products with a focus on delivering exceptional user experiences. This role requires a deep understanding of the EdTech and B2B SaaS industries, coupled with a strong background in UI/UX design principles. The ideal candidate...
-
User Experience Designer
3 months ago
Hyderabad, India MyClassboard Full timePosition Overview: The Product Manager (UI/UX Specialist) will be responsible for guiding the development and enhancement of our SaaS products with a focus on delivering exceptional user experiences. This role requires a deep understanding of the EdTech and B2B SaaS industries, coupled with a strong background in UI/UX design principles. The ideal candidate...
-
Windows User experience
4 months ago
Hyderabad, India LTIMindtree Full timeHello All,Greetings from LTIMINDTREE!!Job Description - Windows Admin UEX ( Remote Desktop Services ) || LTIMindtree LtdPlease Find the details belowDesignation: Senior Engineer/Technical SpecialistRole :Experience 5+ yearsJob Location :- HyderabadJOB DESCRIPTION:- Windows UEXNote:- Only Night Shifts.Roles & Responsibilities# Having 4 years of Windows &...
-
Windows User experience
3 months ago
Hyderabad, India LTIMindtree Full timeHello All,Greetings from LTIMINDTREE!!Job Description - Windows Admin UEX ( Remote Desktop Services ) || LTIMindtree LtdPlease Find the details belowDesignation: Senior Engineer/Technical SpecialistRole :Experience 5+ yearsJob Location :- HyderabadJOB DESCRIPTION:- Windows UEXNote:- Only Night Shifts.Roles & Responsibilities# Having 4 years of Windows &...
-
Windows User experience
1 week ago
hyderabad, India LTIMindtree Full timeHello All,Greetings from LTIMINDTREE!!Job Description - Windows Admin UEX ( Remote Desktop Services ) || LTIMindtree LtdPlease Find the details belowDesignation: Senior Engineer/Technical SpecialistRole :Experience 3+ yearsJob Location :- HyderabadJOB DESCRIPTION:- Windows UEXNote:- Only Night Shifts.Roles & Responsibilities# Having 4 years of Windows &...
-
Windows User experience
4 months ago
Hyderabad, India LTIMindtree Full timeHello All, Greetings from LTIMINDTREE!! Job Description - Windows Admin UEX ( Remote Desktop Services ) || LTIMindtree Ltd Please Find the details below Designation: Senior Engineer/Technical Specialist Role : Experience 3+ years Job Location :- Hyderabad JOB DESCRIPTION:- Windows UEX Note:- Only Night Shifts. Roles & Responsibilities # Having 4...
-
Technical Support Engineer
2 weeks ago
Hyderabad, India Kofax Full timeJob Level Mid Career Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition,...
-
Senior Production Support Engineer
1 week ago
hyderabad, India Talent500 Full timePosition Overview: Seeking a senior level software engineering manager to join the Core Platform production support/operations team. This is a highly collaborative team with focus in maintaining high-quality Front end and backend applications adhering to enterprise development best practices. Craftsmanship, pride in ownership and passion for excellence are...
-
Technical Support Engineer
3 weeks ago
Hyderabad, India Inspiredge IT Solutions Full timeRole: Technical Support Engineer Experience: 3+ years Location: Hyderabad/Vizag Role Overview: The Technical Support Engineer provides support to clients end users in an Information Technology helpDesk capacity. The role involves working on desktop-related problems including hardware, operatingsystem, applications and/or network configuration. The role...
-
Technical Support Engineer
4 months ago
Hyderabad, India Kofax Full timeJob Level Choose One Job Purpose The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...
-
Technical Support Engineer
3 weeks ago
Hyderabad, India Inspiredge IT Solutions Full timeRole:Technical Support EngineerExperience:3+ yearsLocation:Hyderabad/VizagRole Overview:The Technical Support Engineer provides support to clients end users in an Information Technology helpDesk capacity. The role involves working on desktop-related problems including hardware, operatingsystem, applications and/or network configuration. The role requires...
-
Senior Technical Support Engineer
2 weeks ago
Hyderabad, India insightsoftware Full timeJob DescriptionAs a Senior Technical Support Engineer at insightsoftware, you are the first line of support for our growing customer base and users of our software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering cross-functionally with our...
-
Senior User Experience Developer
4 months ago
Hyderabad, India Oracle Full timeDo you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact. As the leading cloud business...
-
Senior Technical Support Engineer
5 days ago
Hyderabad, India insightsoftware Full timeJob DescriptionShift Timings: Rotational ShiftAs a Senior Technical Support Engineer at insightsoftware, you are the first line of support for our growing customer base and users of our software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering...
-
User Experience Designer
4 months ago
Hyderabad, India Indiefolio Network Full timeGreetings of the day! We are looking for a high-energy, talented Sr. Product Designer.. Responsibilities: - Lead the Design team end-to-end - Quickly and iteratively create user personas, user flows/journey maps, wire-frames, prototypes, high fidelity mock-ups and detailed UI and visual designs-Present the above specifications to Product and Engineering...
Senior Engineer, Technical Support, User and Product Experience
3 months ago
Meet Our Team:
We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
Picture Yourself at Pega:
In this role, you will interact with customers and partners at senior levels to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by repeat business and increased adoption.
What You'll Do at Pega:
Perform direct client support via telephone, email, and electronic mechanisms. Respond promptly to client and engineering inquiries to handle and resolve client issues. Record, track, and document support cases using Pega Support, analyze log and core files to spot common trends and underlying problems. Adhere to GCS case management practices, including meeting defined SLAs, demonstrate a high level of empathy for client concerns and commitments to timelines. Continually seek opportunities to increase client satisfaction and deepen client relationships, document troubleshooting and problem resolution steps. Advise and educate client service personnel on best practices and proper configuration to achieve optimal results. Contribute to problem management activities and highlight hotspots/patterns and trends with cases to highlight product quality feedback to Product counterparts. Provide feedback to the Documentation, Engineering and Product Management teams to improve the quality of our products and documentation. Work effectively with teams or work groups outside the formal line of authority to accomplish technical, functional, and organizational goals.
Who You Are:
Strong knowledge and experience on front end technologies in UI (JavaScript, HTML and CSS) is a must. Knowledge of Core Java, good understanding of OOPS, Data Structures and exposure to JavaScript libraries like jQuery, React JS and AngularJS is a plus. Added advantage debugging Mobile, accessibility, cross-browser issues. Strong interest and desire to learn BPM and working experience on Pega Platform. Fluent in English to provide focused support. Independent thinker, but good team player Excellent client relations skills and organization skills Desire to continually learn. Strong analytical and problem-solving skills Ability to identify, propose and implement solutions.
What You've Accomplished:
Minimum of 4 - 6 years of experience in a product support, development or troubleshooting capacity Bachelor’s degree in computer science or related areas. Working programming knowledge and experience on front end technologies in UI (JavaScript, HTML and CSS) is a must. Ability to rapidly gain in-depth knowledge of existing and new Pega products. Demonstrated effective oral and written communication skills, including poise in pressure situations. Aptitude for streamlining processes to identify efficiencies and improvements.
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products. Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Opportunities working with modern cloud native technologies including Kubernetes, Microservices, Serverless and more.
#Li-CK