Service Champion-Bhubaneswar
3 months ago
AboutClient:
OurClient is an Indian multinational ridesharing company It alsooperates in other business verticles including financial servicesand cloudkitchens.
Role:Automobile ServiceChampion
RolesandResponsibilities:
1
CustomerHandling
Receivingcustomer with smile and greet him with Politeness courteousness andprofessionalism
Verifythe service requests made by customers & Capture VOC of thecustomer and update in thesystem
Conversationalskill for telephonic as well as face to facediscussion
Customercommunications about repairupdates
2
Diagnosis
Analyseand Diagnose the Scooter to identify number and type of repairsapplicable
Updatethe diagnosis report in the WMS (Getafix)
Performrepairs & final inspection on the vehicle if the desiredrepairs as per the customer Voice isperformed
3
SystemHandling
Trackthe Customer complaint in Zendesk and update the system on livebasis
OperateWorkshop Management System (Getafix) and ensure 100 %adherence
Updateoperational Status and ETA on timely basis in both CRM and WMSsystems
Checkfor scooter health in Telematics Command centre for deepdiagnosis
4
TechnicalRepairs
ServiceChampion should be fully equipped with knowledge on OLAScooter
Couldable to repair/replace all the parts of thescooter
Ensurehe/she is updated on OLA technical curricular news bulletin onEV
5
ProcessandOperational
Processadherence at Experience Centre and also ensure bays are clearlymarked forVehicle/Scooters.
Invoicingand PaymentCollections
Ensurebays are free from any foreign materials and fit forserviceability
6
PartsOperation
Auditingthe inventory and ensure system and physical inventory issame
PerformGRN and maintain Inventory at ExperienceCentre
EnsuringWarranty part reverse logistics to the Motherworkshop
7
SafetyandCompliance
WearUniform and Protective Gear while repairingscooter
UseProtective Gear and proper handling of Tool Kits while repairingscooter
Ensurefire fighting equipments are in place to ensure firehandling
Requirements
- Onlymalecandidate.
- Minqualification: 12thdiploma/ITI/ graduation/postgraduation
- Minexperience: 1 year in an automobile industry in servicesector.
BenefitsUpto2.76lpa CTC including PFESIC
Year ofExperience: Should have a relevant Sales experience for at least 7+years especially in Premium Segment bikes. Min Qualification:-Graduation. DL is mandatory.
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