Senior Scrum Master

3 months ago

Gurugram, India UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Program Manager will be responsible for leading the agile transformation and for the successful execution of one or more value programs to support the delivery of strategic technology products. The Program Manager is a hybrid role that properly balances agile leadership and program management to help software development teams build and deliver solutions more efficiently.

This position requires individuals who have previously been successful Scrum Masters and/or Agile Coaches on highly distributed teams, have led Agile/Scrum adoption in the past, and have experience in software delivery as well as those who can drive and influence change and effectively communicate with all levels of the organization.

Primary Responsibilities:

Servant Leader: Able to garner respect from team and stakeholders and be willing to get their hands dirty to get the job doneSituational Awareness: Must be the first to notice differences and issues as they arise and elevate them to managementAssertive: Able to ensure Agile/Scrum concepts and principles are adhered to, be a voice of reason and authority, and make tough callsAttitude of empowerment: Able to lead a program and multiple teams to self-organizationAttitude of transparency: Desire to bring disclosure and transparency to both business and IT and to grow trust amongst partnersCollaborative: Able to partner with others to achieve goals at various levels throughout the organization and lead others to do so by exampleCommunicative and social: Able to communicate well with all levels of the organization from Scrum team members to executivesConflict resolution: Able to facilitate discussions, alternatives or different approachesContinual improvement: Must continually be growing one’s craft, learning new tools and techniques to manage oneself and a teamEnthusiastic: Must be impassioned and high-energyFacilitative: Able to lead by example and demonstrate value-add principles to agile value streamsFlexible: Able to shift to the role or tasks needed for each situational transformation; able to “get the job done” regardless of role definitionQuick learner: Able to quickly gain a high level understanding of the technical and business domains of the scrum teamsSystem Thinker: Must be able to analyze the entire software development environmentComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Undergraduate degree or equivalent experienceAbility to track/share progress and manage interdependencies across teams, product capabilities, and programs, using different methodologies and at different phases of agile transformation, as well as capabilities, impacted systems and/or external vendors, remove blockersAbility to maintain metrics and provide visibility to stakeholders on program level plans, progress and qualityAbility to foster a “one team” collaborative environment that tears down silos between groupsAbility to define and facilitate Product Increments (PI)/sprint plans/alignment dependencies with the Product Manager/Product Owners and engineering teamsAbility to ensure cadence and steady stream of capabilities via facilitation of the capability refinement sessions with the business and product/application architectsAbility to partner with Product Owners and Technical Delivery Owners on road mapping, value prioritization, feature and user story backlog creation and sizing prior to planning eventsAbility to monthly forecasting and tracking financials based on sizings and capability deliveryAbility to facilitate ceremonies (PMC, SoS, Retrospectives, Capability Committee) with Capability Managers, Product Owners and Scrum Masters of impacted applications to review progress and track against PI Plan, dependencies, roadblocksAbility to expedite the deliverables by escalation and removal of obstacles and barriersAbility to manage deliverable dependencies and feature interdependencies across scrum teams on complex initiativesAbility to support test execution management in expediting integration testing across product lines and capabilities and ensuring aligned dates, test data and environments areas are impacted; along with adoption of test automationAbility to prepare status and Document QBRs, MBRs, MBOs and Tier1/UCIC preparation materialsAbility to coach agile and share best practicesAbility to align agile maturity levels between internal and external teamsAbility to support SOX compliance, maintaining systems of record (Aha, Rally)Ability to actively contribute to the company’s Agile Community through participation in CoPs and forums

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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