BPO sales Trainer

Found in: Talent IN C2 - 2 weeks ago


Mumbai, India HireBloc Full time
Overview:The BPO SalesTrainer plays a critical role in the organization by equipping thesales team with essential skills and knowledge to drive salesperformance and overall success. This role is pivotal in ensuringthat employees are welltrained have a deep understanding of salesprocesses and can effectively communicate the value proposition topotential clients.KeyResponsibilities:
  • Develop and delivercomprehensive sales training programs to new hires and existingsales representatives.
  • Evaluate training needsand coordinate training programs to meet thoseneeds.
  • Provide coaching and feedback to salesrepresentatives to enhance their sales techniques andperformance.
  • Create and update trainingmaterials including presentations exercises and roleplayingscenarios.
  • Assess the effectiveness of trainingprograms through regular evaluations and feedback from sales teammembers.
  • Collaborate with sales managers toidentify skills gaps and develop targeted traininginitiatives.
  • Conduct onthejob training andreinforcement activities to ensure continuous learning and skilldevelopment.
  • Stay updated on industry bestpractices and incorporate them into the trainingprograms.
  • Monitor trainee performance andprovide additional support or coaching asneeded.
  • Assist in the onboarding process fornew sales team members.
RequiredQualifications:
  • Bachelor s degree inBusiness Sales or a related field.
  • Provenexperience in BPO sales with a strong track record of meeting orexceeding sales targets.
  • Prior experience insales training or coaching roles.
  • Excellentcommunication and interpersonal skills.
  • Abilityto effectively assess training needs and develop targeted trainingprograms.
  • Strong understanding of salesprocesses techniques and bestpractices.
  • Ability to work effectively in afastpaced dynamic environment.
  • Proficiency inMS Office and training software/tools.
  • Stronganalytical and problemsolving skills.
  • Relevantprofessional certifications in sales training orcoaching.
  • Ability to motivate and inspire salesteam members.
  • Highly organized with strongattention to detail.
  • Flexibility to adapttraining programs to diverse learning styles andpersonalities.
  • Ability to work collaborativelywith crossfunctional teams.
  • Proven ability todrive sales performance through effective trainingstrategies.

training,bpo,coaching,communication,salestraining


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