Captain Mohali
4 weeks ago
Sahibzada Ajit Singh Nagar, India
Fashion TV India
Full time
A Food & Beverage Captain alsoknown as a Captain Waiter or Head Waiter plays a crucial role inthe hospitality industry specifically in restaurants hotels andother dining establishments. Their primary responsibility is toensure the smooth and efficient operation of the food and beverageservice. Here is a comprehensive job description for a Food& Beverage Captain:JobTitle: Food & BeverageCaptainJobSummary:The Food &Beverage Captain oversees and coordinates the daytoday operationsof the restaurant or dining establishment ensuring high levels ofcustomer satisfaction. They are responsible for managing thewaitstaff coordinating with the kitchen and maintaining a positivedining experience forguests.Responsibilities:- StaffManagement:
- Supervisetrain and motivate the waitstaff to provide excellent customerservice.
- Assign tasks and responsibilities tothe waitstaff ensuring smooth workflow during peakhours.
- Conduct regular staff meetings tocommunicate updates policies andimprovements.
- ServiceCoordination:
- Coordinatewith the kitchen staff to ensure timely preparation and delivery offood orders.
- Monitor table turnover andoptimize seating arrangements to accommodate as many guests aspossible.
- Address any customer complaints orissues promptly andprofessionally.
- GuestRelations:
- Welcomeguests upon arrival and assist in seatingarrangements.
- Ensure guests needs andpreferences are met throughout their diningexperience.
- Handle reservations specialrequests and VIP guests with specialattention.
- QualityControl:
- Maintainhigh standards of service quality cleanliness andhygiene.
- Inspect table settings dining areasand service stations to ensure they meet establishedstandards.
- Collaborate with the kitchen tomonitor food quality andpresentation.
- OrderingandInventory:
- Assistin managing inventory of food and beveragesupplies.
- Place orders for necessary suppliesand ensure stock levels are maintained.
- Monitorand control food and beveragecosts.
- TrainingandDevelopment:
- Provideongoing training to staff on service standards menu knowledge andcustomer interaction.
- Identify areas forimprovement and implement training programsaccordingly.
- FinancialResponsibilities:
- Assistin budgeting and forecasting for the food and beveragedepartment.
- Monitor sales expenses andprofitability and implement costcontrol measures whennecessary.
- Compliance:
- Ensureadherence to health and safety regulations as well as food safetystandards.
- Stay informed about local licensingand compliance requirements for the food and beverageindustry.
- Previousexperience in a similar role within the food and beverageindustry.
- Strong leadership and communicationskills.
- Excellent customer service andinterpersonal skills.
- Knowledge of food andbeverage operations including menu items and winepairings.
- Ability to handle stressfulsituations and resolveconflicts.
- Highschool diploma or equivalent. Additional education in hospitalityor a related field is aplus.
- The rolemay require working evenings weekends and holidays as per theoperational needs of theestablishment.
customer,beverageindustry,customer service
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