Cluster Head

1 month ago

Patna, India TekPillar Full time

Responsibility:


- Implementation and maintenance of model validation processes


- Conduct validation and ongoing monitoring activities for new and existing models. Provide assessment by writing a comprehensive validation report based on his/her judgment of the validation results.


- Ensure and monitor and review the Daily Resolution Rate as decided by the prevalent collection strategy.


- Ensure that the coverage and intensity on each account is as per the decided Service Level


- Promote a customer-focused culture in the organisation and consider new ways of working to improve customer experience

- Ensure systems are in place to capture customer service insights to improve services


- Initiate and develop partnerships with customers to define and evaluate service performance outcomes



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