Paint Expert

2 weeks ago

Mumbai, India Aditya Birla Group Full time

JOB DESCRIPTION: Paint Expert (Color Consultant - Flagship Store ) 

 Reporting To Store Manager, Experience Center Manager 

Dotted Line Reporting To Senior Designer 

Sub Function / Function Experience Center / Retailing / Customer Experience 

Multiple Locations

Birla Paints is coming up with Flagship stores to provide great experience to customers. It will be a physical

representation of Birla Opus’ point of view on innovation: an invitation to explore and discover what it means to “Do

What You Can’t” through an immersive brand and product experience. Ultimately, to create and sustain Birla Opus loyal

customers, the retail store will become a unique destination: a home to bespoke events & performances as well as a

hub for business, entrepreneurial and commercial flair. Above all, it will be a showcase of technological advancement &

creativity and will enhance the personal and professional lives of its customers.

We are looking for an individual who has knowledge of interior design, color schemes and will work in a team

and cross functional Opus departments. He/she will ensure to work collaboratively within their team.

This is for Paint Expert position and will be based out of the Experience Center.

Overall purpose of the role:

As a Paint Expert, you will ensure success through inspirational mood boards and bringing the ethos of Opus connected

innovation to life, to our customers. You will ensure the best of color consultation and excellence through customer

journey and delivery against Opus KPIs. You need to understand the world of colors along with customer centricity,

guiding and handling customers with different requirements for painting solutions and be able to work well under

pressure and adapt to changes as the business evolves. You will look to bring out the best of customer centric

experience with humility, maturity, and consistency in everything you do.

Key Accountabilities:

Delivering Exceptional Client understanding | Color Analysis & Palette creation | Collaboration | Educate the

Customer | Problem solving & consultation | Portfolio management & Strategic Planning

Delivering Exceptional Client understanding:

 Consistently generate a positive experience by treating all customers in a fair and consistent manner,

ensuring the service is always exceptional and to the company expectations.

 Use the service observations and training tools available to develop skills.

Color Analysis & Palette:

 Use your expert eye to assess the existing elements of a space, such as lighting, architecture, and

furnishings and develop personalized color palettes that align with the client's preferences and enhance the

desired mood of the space. This involves selecting paint colors, which match the requirement of the

customer, like new or existing furniture, fabrics, finishes, and other design elements.

 To ensure efficient, smart color recommendations to customers with ideal painting system, basis customer

requirement, ensuring all procedures are followed correctly and in accordance with Opus brand standards.

Collaboration:

 Work closely with visiting interior designers, architects, during their visits with customers involved in the

project to ensure a cohesive and integrated design.

Educate the Customer:

 Provide clients with information on color theory, explaining how different colors can influence emotions and

perceptions. Offer guidance on maintenance and care of chosen materials.

Problem solving & consultation:

 Provide color consultation as per product and as per customers budget, along with any solving any areas

where improvisation is a possible solution related to any space.

Portfolio management and strategic planning:

 Manage the portfolio of customers, via Architects & Interior designers visiting the store repeatedly or

providing business and able to discuss new offers and launches with each customer.

 Identify potential customers, Architects and Interior designers and collaborate with them and other team

members to grow the business. Follow up with customers for the experience center visit.

Educational Qualifications & Key requirements

6 months - 3 years of experience, preferably in Interior design or similar retail industry.

Work timing - 11 am to 8 pm

The key requirements are:

 An interior designer with basic knowledge of colors, paint, design, spaces and budget, and presentation

skills, for one-on-one or group interactions.

 Candidate with exceptional communication skills along with regional language understanding, fluency in

English speaking will be a plus. Good geographical awareness is a plus.

 Can understand and define every customer’s specific needs and interests and encourage them to be excited

about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in

every interaction.

 Previous experience in managing customers within a similar industry would be an advantage.

 Good interpersonal, analytical skills and computer knowledge (Photoshop) are requisites, or inclination to learn the same and to achieve targets along with end-to-end process.

Note to Candidates:

Expected to work from 11AM to 8PM  With Weekend + Public holidays Working 6 Days Format with one weekly off (on rooster basis between Monday to Friday)

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