GM - Account Management, Messaging & VAS

1 week ago

Mumbai, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role purpose:

To manage the large messaging aggregators/OTTs/Enterprises for international and domestic messaging and generate incremental revenues from the accounts in a high growth and disruptive market. Program manage initiatives to improve the customer experience, and drive internal eco-system to facilitate the same.

Key accountabilities and decision ownership

:

 Create a robust account development plan for messaging aggregators/enterprises/OTTs Manage revenues, margins and market share Constant interaction with aggregators and leverage the understanding of business nuances to create differential propositions Address complaints, facilitate clearing of internal roadblocks through excellent cross functional team coordination. Drive the commercial strategy for the Accounts, drive internal alignment necessary for growth .

Core competencies, knowledge and experience :

Long term vision and ability to convert strategy to executable plan Understanding of key developments in the A2P market. Analytical skills – market, technology and commercial Ability to drive structured sales programme through WCS, ADP. Understanding of competition/technology trends and identify new revenue generating opportunities

Must have technical / professional qualifications:

Degree/ Post Graduate Degree in Engg. / Business or equivalent.

Budget owned: Rs. 400 Cr INR

Key performance indicators :

Achieve Revenue, Growth and Market-share targets for Messaging – International and domestic Driving sales through structured programmes – Growth programs, WCS, Salesforce etc Manage receivables and have zero bad debts .

Direct reportees: Individual Contributor Role.

Total Team Size : nil

Vodafone Idea Limited  (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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