L3 Technical Support Engineer- Datacenter Switching.

3 weeks ago

Bengaluru, India Juniper Networks Full time

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Job Description:

Title: Technical Support Engineer -L3 – Datacenter Switching.

Business Unit: Juniper TAC – CFTS.
Location: Bangalore

Juniper is changing what’s possible in networking. We’re going beyond building the networks customers expect — we’re building the networks customers deserve. And the world is taking note. But to continue to excel, we have work to do. Change in our industry is accelerating. To power connections and empower change, we need radical thinkers, eternal optimists, and energized personalities. We need people like you.

 Success requires big thinking and high-reaching goals. Our culture breeds innovation. Here, you will have the opportunity to take chances and let your ideas grow. You will be supported by thoughtful, inclusive, and accessible leaders. You will have every chance to be a part of the conversation and seize our momentum. Your career will be better for it.

At Juniper, we strive to deliver network experiences that transform how people connect, work and live. We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust and Delivering Excellence.

Do you want to solve complex problems and build systems that will change the Internet? Do you want to be part of a company that is on the cutting edge of technology? Do you want to work with a world-class team of engineers?

Customer Focused Technical Support (CFTS)

Juniper Networks’ "Customer Focused Technical Support" Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer’s network profile and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also provide Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer’s network and its complexity. 

The responsibilities includes,

Lead and drive troubleshooting on Customer reported issues. Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix. Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution. Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution. Keep the other support teams trained on the designated CFTS customer network, practices followed. Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers. Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities. Mentor newly hired support engineers and peers in technical areas of specialty. Products to be supported - Juniper Routing platforms (EX, QFX)

This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

 Primary Skills required:

Excellent Customer handling and communication (verbal and written) skills

Thorough understanding of -

Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS) Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP) Multicast protocols [IGMP, IGMP-snooping, PIM]

Prefer to have understanding/Exposure/Expertise in one or more areas :

Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN Perl/Python/Unix/Expect scripting

Requires B.E. in Electronics/Engineering or Computer Science ( or equalent) with minimum 5 years’ experience in Networking Industry.

Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -

2+ years extensive JUNOS experience OR minimum 3+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks. Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent) Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.

About Juniper Networks

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT JUNIPER NETWORKS

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

  • Technical Support Engineer

    6 days ago

    Bengaluru, India Extreme Networks Full time

    Summary:Troubleshoot Customer's network related technical issues remotely via email/phone/remote access (Network configuration, hardware and software related troubleshooting).Replicate customer environments and issues in the TAC lab and debug.Work with Escalation engineer, QA and Engineering team to find out root cause, potential solution and test the...

  • Technical Support Engineer

    7 days ago

    Bengaluru, India Extreme Networks Full time

    Summary:Troubleshoot Customer's network related technical issues remotely via email/phone/remote access (Network configuration, hardware and software related troubleshooting).Replicate customer environments and issues in the TAC lab and debug.Work with Escalation engineer, QA and Engineering team to find out root cause, potential solution and test the...

  • Technical Support Engineer

    1 week ago

    Bengaluru, India Extreme Networks Full time

    Summary: Troubleshoot Customer's network related technical issues remotely via email/phone/remote access (Network configuration, hardware and software related troubleshooting). Replicate customer environments and issues in the TAC lab and debug. Work with Escalation engineer, QA and Engineering team to find out root cause, potential solution and test the...

  • Technical Support Engineer

    1 week ago

    Bengaluru, India Extreme Networks Full time

    Summary: Troubleshoot Customer's network related technical issues remotely via email/phone/remote access (Network configuration, hardware and software related troubleshooting).Replicate customer environments and issues in the TAC lab and debug.Work with Escalation engineer, QA and Engineering team to find out root cause, potential solution and test the...

  • Technical Support Engineer

    1 week ago

    Bengaluru, India Extreme Networks Full time

    Summary: Troubleshoot Customer's network related technical issues remotely via email/phone/remote access (Network configuration, hardware and software related troubleshooting).Replicate customer environments and issues in the TAC lab and debug.Work with Escalation engineer, QA and Engineering team to find out root cause, potential solution and test the...

  • Technical Support Engineer

    2 months ago

    Bengaluru, India Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...

  • TAC Engineer-Switching

    5 days ago

    Bengaluru, India Cambium Networks Full time

    Experience Level: 4-8 YearsCustomer Success Engineer:Knowledge/ Skill RequirementA Network Customer Success Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their switch and router networking services. They work to address customer issues, identify areas for improvement, and provide guidance and support to...

  • Routing-Technical Support Engineer

    3 months ago

    Bengaluru, India Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...

  • Technical Support Engineer L3

    3 weeks ago

    Bengaluru, India Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...

  • Technical Operations-Datacenter

    3 months ago

    Bengaluru, India Algonomy Full time

    Role :Operations Engineer – Sr Administrator | Technical Operations-DatacenterExperience :4 years- 6 YearsEducation :BE/B. Tech/M. TechLocation :Bangalore/IndiaAt Algonomy, we believe the future of our economy is Algorithmic, where businesses will develop resilient, adaptive and agile decisioning abilities that will constantly test and refine AI-driven...

  • L2/L3 Developer

    3 weeks ago

    Bengaluru, India Tejas Networks Full time

    About Tejas NetworksTejas Networks is an R&D-driven organization focused on being at the forefront of technological advancements in the field of telecommunications. With an R&D team comprising of more than 50% of the organization strength, we have continued to invest in the development of new product capabilities. Our products include carrier-grade optical...

  • L2/L3 Developer

    1 week ago

    Bengaluru, India Tejas Networks Full time

    About Tejas Networks Tejas Networks is an R&D-driven organization focused on being at the forefront of technological advancements in the field of telecommunications. With an R&D team comprising of more than 50% of the organization strength, we have continued to invest in the development of new product capabilities. Our products include carrier-grade...

  • L2/L3 Developer

    3 weeks ago

    Bengaluru, India Tejas Networks Full time

    About Tejas NetworksTejas Networks is an R&D-driven organization focused on being at the forefront of technological advancements in the field of telecommunications. With an R&D team comprising of more than 50% of the organization strength, we have continued to invest in the development of new product capabilities. Our products include carrier-grade optical...

  • L2/L3 Developer

    3 weeks ago

    Bengaluru, India Tejas Networks Full time

    About Tejas Networks :Tejas Networks is an R&D-driven organization focused on being at the forefront of technological advancements in the field of telecommunications. With an R&D team comprising of more than 50% of the organization strength, we have continued to invest in the development of new product capabilities. Our products include carrier-grade optical...

  • L2/L3 Developer

    3 weeks ago

    Bengaluru, India Tejas Networks Full time

    About Tejas Networks :Tejas Networks is an R&D-driven organization focused on being at the forefront of technological advancements in the field of telecommunications. With an R&D team comprising of more than 50% of the organization strength, we have continued to invest in the development of new product capabilities. Our products include carrier-grade optical...

  • L2/L3 Developer

    1 week ago

    Bengaluru, India Tejas Networks Full time

    About Tejas Networks : Tejas Networks is an R&D-driven organization focused on being at the forefront of technological advancements in the field of telecommunications. With an R&D team comprising of more than 50% of the organization strength, we have continued to invest in the development of new product capabilities. Our products include carrier-grade...

  • Xpon/switch Fae

    3 months ago

    Bengaluru, India Realtek Semiconductors Corp. Taiwan Full time

    **GPON/Switch FAE; for Realtek Semiconductors Corp. India** **Job Overview**: xPON/Switch FAE is required to be able to code, compile, collect & analyze logs and debug; support customers technically & coordinate technical support with engineering team in HQ. This role would require travelling on-site to customer's office, lab, production floor & factory...

  • Software QA Engineer

    1 week ago

    Bengaluru, India Cisco Full time

    Who we are Cisco is transforming the network infrastructure with our datacenter fabric products and is providing capacity and scale every day and everywhere as required by modern datacenters. This is essential not only for datacenter customers but also for service providers, enterprise and government agency customers. We in our team develop Nexus 9000...

  • Network Engineer L3

    3 months ago

    Bengaluru, India Qtek Systems Full time

    Description : Responsible for Configure and installing various network devices and services (e.g. Juniper SRX/ISG/SSG, Cisco ASA, Routers and Switches) Implement change requests as per business needs on Juniper/Cisco Firewall/Routers/Switches. Troubleshoot and resolve network infrastructure related hardware and software issues. Performs analysis...

  • Software QA Engineer

    7 days ago

    Bengaluru, India Cisco Full time

    Who we are Cisco is transforming the network infrastructure with our datacenter fabric products and is providing capacity and scale every day and everywhere as required by modern datacenters. This is essential not only for datacenter customers but also for service providers, enterprise and government agency customers. We in our team develop Nexus 9000...