Deputy Manager

2 months ago

Mumbai, India Thermo Fisher Scientific Full time
:

Drive Quote to Cash Process for IES Spare part Business 

Review and Drive Spare part revenue, Trunk Stock, Service Productivity, Deferred Revenue and Depo Repair in coordination with the Field service, Supply chain and Internal Stake holders.

Prompt execution of Quote, Trunk stock, Deferred Revenue and Spare parts order 

Ensure all the spare part prices are maintained in SAP and master data is updated on regular basis.

Manage customer escalations, work closely with the Field Service team and cross function teams to meet, or exceed customer expectations.

Work closely with the tech support, field service & supply chain team to improve planning, spare parts availability in India, reduce the down time and improve revenue cycle for service.

Maintain and publish key service metrics and drive improvements in coordination with Field service teams.

Drive continuous process improvement in processes and systems through PPI.

Review, update and Establish standard documentation/ SOPs of all processes as per Master Control documents to ensure teams have ready reckoners & guidance available always

Work closely with Service operation leaders to define service operation strategy, X-matrix Initiative and drive operational plans to improve overall Customer Experience and Service Delivery

Identify process improvement areas, maintain SOP’s, leverage PPI tools for improvement, drive efficiency, Develop/generate operational metrics for use by the Management Team Provide solutions and/or recommendations to identified problems/trends

Develop networks, alliances, and relationships with internal and external contacts within and across functions and organizations to achieve common goals.

Education & Experience levels:

BE/ BTech/ Any Graduate with MBA and additional knowledge of CRM / Software applications from Similar Field or Functions.

Min. 5+ years of service order management experiences, 3+ years of people management experiences

Must be proficient in MS-Office (Specially Excel) / SAP / Outlook Express

Must possess good analytical, economic evaluation and problem-solving skills.

Effective interpersonal, oral and written communication skills with proven capability to make a significant contribution to the business team while offering sound independent advice on commercial matters.

Six Sigma and or managing any other quality management systems will be added advantage

Must be a Team player with Solution Oriented approach and attitude

Should be very collaborative with colleagues and able to coordinate efficiently with service & other Cross functional team members Strong communication and persuading skills, especially in matrix organization structure.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

At Thermo Fisher Scientific, each one of our +100,000 extraordinary minds have a unique story to tell.

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