Customer Trust and Safety

5 months ago


Hyderabad, India 2coms Full time
Customer support (compliance, risk, trust & safety )

Job description

Written and spoken skills (CEFR standards C1 or equivalent SVAR score of 65+) with an ability
to compose grammatically correct, concise, and accurate written responses in the required
language.
• 2+ years of experience in a customer facing role related to operations, compliance, risk,
trust & safety or a similar space
• Strong communication skills and can explain highly technical topics to technical and non-
technical audiences
• The ability and desire to challenge the status quo and work in a deeply ambiguous space
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creativity when solving problems from a customer perspective and is pragmatic when
solving them
• Deep empathy for entrepreneurs running a business, and are motivated to solve problems
to empower them
• Experience analyzing user feedback patterns and use these insights to drive process and
product improvements
• Experience with complex and sensitive user facing issues relating to privacy, user safety,
fraud, and supportability
• Experience in SQL/Redshift
• Project/Program Management experience
• You possess experience in risk analysis, investigations or risk operations
• You have excellent English communication skills, both written and verbally
• You excel in analytical thinking and problem solving, with experience using data to make
assessments / judgment
• You enjoy working in an in-office environment with strong cross team collaboration and
support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with
external partners
• Flexible for weekend shifts as needed
Preferred qualifications
• Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present
risk
• Knowledge of risk schemes, risk prevention methods, and risk detection tools
• Prior risk experience across multiple industries/verticals
• Experience in a high growth technology company
• Experience working from a queue



  • Hyderabad, Telangana, India 2coms Full time

    Job Title: Customer Trust and Safety Specialist About the Role: We are seeking a highly skilled Customer Trust and Safety Specialist to join our team at 2coms. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and trust in our services. Key Responsibilities: * Provide exceptional...


  • Hyderabad, Telangana, India 2coms Full time

    Job Title: Customer Trust and SafetyAbout the RoleWe are seeking a highly skilled Customer Trust and Safety professional to join our team at 2coms. As a key member of our operations team, you will be responsible for ensuring the highest level of trust and safety for our customers.Key Responsibilities• Develop and implement effective trust and safety...


  • Hyderabad, Telangana, India 2coms Full time

    Job Title: Customer Trust and Safety Specialist About the Role: We are seeking a highly skilled and experienced Customer Trust and Safety Specialist to join our team at 2coms. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and trust in our services. Key Responsibilities: • Develop...


  • Hyderabad, Telangana, India 2coms Full time

    Job Title: Customer Trust and SafetyWe are seeking a highly skilled and experienced professional to join our team as a Customer Trust and Safety Specialist. As a key member of our operations team, you will be responsible for ensuring the safety and security of our customers while also mitigating risk and ensuring compliance with regulatory requirements.Key...


  • Hyderabad, Telangana, India 2coms Full time

    Customer Support RoleAt 2coms, we're seeking a skilled Customer Trust and Safety Specialist to join our team. As a key member of our operations team, you'll be responsible for ensuring the highest level of customer satisfaction and trust in our services.Key Responsibilities: Provide exceptional customer support, addressing compliance, risk, and trust-related...


  • Hyderabad, India 2coms Full time

    Job DescriptionCustomer support (compliance, risk, trust & safety )Job descriptionWritten and spoken skills (CEFR standards C1 or equivalent SVAR score of 65+) with an abilityto compose grammatically correct, concise, and accurate written responses in the requiredlanguage.• 2+ years of experience in a customer facing role related to operations, compliance,...


  • Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • Hyderabad, Telangana, India Wipro Limited Full time

    Job Description: Senior Manager/Assistant Vice President - Trust & SafetyAt Wipro Limited, we are seeking a highly experienced Senior Manager/Assistant Vice President to lead our Trust & Safety team. As a key member of our organization, you will be responsible for managing a large, multi-faceted team and driving accountability to meet performance goals.Key...


  • Hyderabad, Telangana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields. **Preferred qualifications**: - Master's degree in relevant field. - Education in, or experience with, machine learning. - Experience in SQL, building dashboards, data...


  • Hyderabad, Telangana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields. **Preferred qualifications**: - Master's degree in relevant field. - Education in, or experience with, machine learning. - Experience in SQL, building dashboards, data...


  • Hyderabad, Telangana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience in data analytics, Trust and Safety, policy, cyber-security, business strategy, or related fields. **Preferred qualifications**: - Master's degree, PhD, or equivalent practical experience. - Experience working with engineering and product teams to...


  • Hyderabad, Telangana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience in data analytics, Trust and Safety, policy, cyber-security, business strategy, or related fields. **Preferred qualifications**: - Master's degree, PhD, or equivalent practical experience. - Experience working with engineering and product teams to...

  • Senior Trust Analyst

    4 weeks ago


    Hyderabad, Telangana, India Tanla Platforms Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Senior Trust Analyst. The successful candidate will play a pivotal role in supporting the development, implementation, and monitoring of trust and safety initiatives across the organization.Key ResponsibilitiesRegulatory Compliance Monitoring: Assist in monitoring...


  • Hyderabad, Telangana, India Tanla Platforms Limited Full time

    Job Summary:Tanla Platforms Limited is seeking a highly skilled Sr. Analyst to support the development, implementation, and monitoring of trust and safety initiatives across the organization.Key Responsibilities:Assist in monitoring and ensuring compliance with industry regulations and legal requirements related to trust and security.Contribute to the...


  • Hyderabad, Telangana, India QNX Software Systems Full time

    Job Overview:We are seeking an experienced Senior Safety Engineer/Specialist to join our Functional Safety team at QNX Software Systems. As a key member of our team, you will play a critical role in ensuring the safety and reliability of our embedded operating systems and software solutions.Key Responsibilities:Conduct safety analysis activities and...


  • Hyderabad, Telangana, India QNX Software Systems Full time

    Job Title: Senior Functional Safety SpecialistBlackBerry QNX is a trusted supplier of safe and secure operating systems, hypervisors, frameworks, and development tools. We are seeking a Senior Functional Safety Specialist to join our team.Job Description:As a Senior Functional Safety Specialist, you will be responsible for conducting safety analysis...


  • Hyderabad, Telangana, India QNX Software Systems Full time

    Key Responsibilities:As a Senior Functional Safety Specialist at QNX Software Systems, you will be responsible for conducting safety analysis activities, collaborating with onsite Principal FSM and global teams as needed. You will also create documents and evidence packages to support certification of roadmap or custom software projects.Requirements:Proven...


  • Hyderabad, Telangana, India QNX Software Systems Full time

    Job Title: Senior Functional Safety SpecialistJob Summary:BlackBerry QNX is seeking a highly skilled Senior Functional Safety Specialist to join our team. As a key member of our Functional Safety team, you will be responsible for ensuring the safety and security of our embedded operating systems and software.Key Responsibilities:Conduct safety analysis...


  • Hyderabad, Telangana, India IOTRL Connect Full time

    About IOTRL ConnectIOTRL Connect is a rapidly expanding B2B SaaS company in the Environment Health and Safety (EHS) sector, dedicated to reducing accidents through our AI-driven safety solutions. Our solutions leverage AI to monitor and improve safety protocols and operational processes, ensuring compliance and significantly reducing risk. We are trusted by...


  • Hyderabad, Telangana, India IOTRL Connect Full time

    About IOTRL ConnectIOTRL Connect is a rapidly expanding B2B SaaS company in the Environment Health and Safety (EHS) sector, dedicated to reducing accidents through our AI-driven safety solutions. Our Driving Safety Solution leverages AI to monitor and improve driving behavior for sales and service field forces, proactively preventing accidents and enhancing...