Senior Analyst

3 weeks ago


Gurugram, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels . The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Within USCM, the Marketing Analytics & Investment Services team (MA&IS) delivers critical targeting, analytics and planning capabilities that enable USCM to make optimal investment decisions and ensure that our best current and future customers can be rewarded with great offers and marketing treatments.

Within Investment Services, the Customer Performance Insights team drives actionable data insights across various key touchpoints of Cardmembers interactions with Amex, enabling higher engagement and better behaviors through customer treatments and marketing campaigns.

The Customer Loyalty Data Insights team is tasked with identifying and tracking key metrics and uncovering the drivers that affect those metrics to bring about higher loyalty and revenue outcomes

We are seeking candidates for the newly created role of Analyst/Senior Analyst Customer Loyalty Data Insights. As a key partner to the US Customer Loyalty Marketing team, they will communicate insights regularly with senior leadership and drive value through creating end-to-end data capabilities that will support insight driven decision making for the business. In this critical and high-visibility role,there are many opportunities to lead initiatives, working with colleagues within the team and across teams. The individual will be responsible for applying best in class analytics and data science to help Marketing identify and understand trends and anomalies in customer behaviors.They will become a subject matter expert on Customer Marketing reporting tools and will help monitor and ensure data quality.

Job Responsibilities

·Produce insightful deep dives into the Customer Loyalty Data Insights analytics projects

·Deliver insights to CustomerLoyalty teams through exploratory and ad hoc analysis

·Serve as gatekeepers for quality of data flowing in from COEs

·Collaborate closely with the Customer Loyalty Marketing, Product and Data teams

·Provide an incubation environment for new analytic/reporting ideas

·Create, maintain, and deliver upon a transparent ticketing/prioritization process for ad-hoc analytic and data requests

Minimum Qualifications

·2-3 years of hands-on experience in data analytics

·Bachelors degree in Data Analytics, Statistics, Engineering or similar quantitative field

·Intermediate data skills: SQL and Python/R

·Experience developing reporting in data visualization tools (Tableau or Power BI)

·Analytical skills ability to analyze/understand large data sets, synthesize and draw out relevant insights

·Strong communication and presentation skills equally capable of interacting with peers and senior leaders

·High attention to detail and accuracy strong sense of responsibility and accountability

·Ability to both take direction and to take initiative to proactively develop solution

·Experience working through data quality issues

·Strong customer facing communication skills

Preferred Qualifications

·Advanced degree in in Data Analytics, Statistics, Engineering, or similar quantitative field

·2+ years of experience in Performance Marketing

·2+ years of experience of using Google Cloud Platform/Hadoop/Big Data (Hive, Pig, HBase etc..)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Senior Analyst

    5 months ago


    Gurugram, India dentsu Full time

    The purpose of this role is to work under the direction of a more senior Insight team member to build audiences and analyse data to fuel the strategy and planning process. Job Title: Senior Analyst Job Description: Key Responsibilities: Builds audiences for use in insights, plans and potentially direct activation Compiles research to inform insights...


  • Gurugram, India AXA Group Full time

    Senior Business Analysts bridge the gap between business and IT by being able to communicate effectively with all stakeholders. The Senior Business Analyst will be responsible for supporting an application or multiple applications within a Delivery Team (or at times across teams). Her/his core responsibilities include eliciting and documenting both...

  • Senior Data Analyst

    1 month ago


    Gurugram, India Salesforce Full time

    All Jobs Back To All Jobs Senior Data Analyst Full Time Job Code: G-39704 Gurugram, Haryana, India 1 position Required Experience 3 - 5 Years Skills Power BI, Excel, SQL + 2 moreView full description Job Title: Senior Data Analyst Location: Gurgaon, Haryana Job Type: Full-Time Department: Reporting and Analytics About Us: ...

  • Senior Data Analyst

    2 months ago


    Gurugram, India Publicis Groupe Full time

    Job Description The scope of work is to develop evolving requirements in Power BI and maintain and enhance existing dashboards in Power BI and looker studio. Can effectively communicate with planning team and visualize the requirements. Required Skill set: 5 years experience deep Power BI knowledge Looker studio (Good to have) Azure and DWH basic...

  • Senior Analyst

    3 weeks ago


    gurugram, India Everest Group Full time

    About Everest GroupConfident decisions driven by deep expertise and tenacious researchEverest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business...

  • Senior Analyst

    3 weeks ago


    gurugram, India Everest Group Full time

    About Everest GroupConfident decisions driven by deep expertise and tenacious research. Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on software, technology,...


  • Noida/Gurgaon/Gurugram, India CresTech Software Full time

    Job Title: Senior Business AnalystJob Summary:CresTech Software is seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will be responsible for analyzing business needs and developing solutions to meet those needs. You will work closely with stakeholders to understand their requirements and translate them into...

  • Senior Analyst

    3 weeks ago


    gurugram, India Everest Group Full time

    About Everest GroupConfident decisions driven by deep expertise and tenacious research.Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on software, technology,...


  • Gurugram, India TrueJob Full time

    We are looking Business Analyst Applications in Gurgaon with 3+ Years of expertise in working as a Senior Business Analyst or Business Analyst, Candidates who have CRM and Finance and Ops experience Only Can Apply.Location: Gurgaon / GurugramRequirements:Ctc 10 - 12lacs3+ Years of expertise in working as a Senior Business Analyst or Business...

  • Senior Analyst

    1 month ago


    gurugram, India Everest Group Full time

    About Everest Group Confident decisions driven by deep expertise and tenacious research Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences . Our deep expertise and tenacious research focused on technology, business...

  • Senior Analyst

    2 months ago


    gurugram, India Everest Group Full time

    About Everest Group Confident decisions driven by deep expertise and tenacious research Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences . Our deep expertise and tenacious research focused on technology, business...

  • Senior Analyst

    2 months ago


    gurugram, India Everest Group Full time

    About Everest GroupConfident decisions driven by deep expertise and tenacious researchEverest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business...

  • Senior Analyst

    3 months ago


    Gurugram, India Everest Group Full time

    About Everest GroupConfident decisions driven by deep expertise and tenacious researchEverest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business...

  • Senior Analyst

    3 months ago


    Gurugram, India Everest Group Full time

    About Everest Group Confident decisions driven by deep expertise and tenacious research Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences . Our deep expertise and tenacious research focused on technology, business...

  • Senior Analyst

    3 months ago


    Gurugram, India Everest Group Full time

    About Everest GroupConfident decisions driven by deep expertise and tenacious researchEverest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business...

  • Senior System Analyst

    3 weeks ago


    gurugram, India OpSec Security Full time

    OpSec is the world leader in brand authenticity and integrity, with a heritage spanning more than 40 years. We serve many of the world’s leading brand owners, licensors, and media rights owners (including around half of the Interbrand 100 Best Global Brands 2021) and are the only provider that addresses brand value and vulnerability across physical and...

  • Senior Data Analyst

    3 weeks ago


    Bangalore/Gurgaon/Gurugram, India CXSEARCH GLOBAL PARTNERS LLP Full time

    Job Title: Senior Data AnalystJob Purpose:We are seeking a highly skilled Senior Data Analyst to join our team at CXSEARCH GLOBAL PARTNERS LLP. As a Senior Data Analyst, you will be responsible for designing and implementing processes and solutions associated with a wide variety of data sets used for data/text mining, analysis to support informed business...

  • Senior Analyst

    4 months ago


    Gurugram, India Everest Group Full time

    About Everest Group Confident decisions driven by deep expertise and tenacious research. Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on software, technology,...

  • Senior Analyst

    5 hours ago


    gurugram, India Everest Group Full time

    About Everest Group Confident decisions driven by deep expertise and tenacious research. Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on software, technology,...

  • Senior Analyst

    4 months ago


    Gurugram, India Everest Group Full time

    About Everest GroupConfident decisions driven by deep expertise and tenacious research. Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on software, technology,...