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Executives EXL/E/1122387
3 months ago
Job Description
– ProcessorPosition Title, Responsibility Level
Processor
Function
Reports to
Team lead
Permanent/ Temporary
Permanent
Span of Control
NA
Location
Noida
Basic Function
Analyze information from legal agreements/Bundled Billing form/Unbundled billing form and related legal documents etc, claims data, Audit information and various loss reports for a particular insured’s policy period/coverage period and process premium adjustments in Client systems to accurately generate & book current gross and net chargeable premium.
Essential Functions
Monitor mailbox for timely action taken on each e-mails received Transaction processing by completing research Update Systems each time an account is assigned or completed Review all necessary account documents from relevant systems Query handling from internal as well as external customers Compile and organize relevant auditand claims/loss data into spreadsheet analysis Participate in all applicable training and special unit projects when appropriate Analyze and explain impact on Insured’s account Updating various reports in various systems to update client account/policy information Submit daily status reports to Team Leader/Manager Update checklist and store supporting documentation in Pre-approval folders for reviewAny other essential function that may occur from time to time as directed by the senior processor, team lead or process manager
Primary Interactions @ EXL
Senior Processor /Team lead /Process Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
Primary Interactions @ Zurich
Onshore SME for training , updates or any other concern related to a transactionOrganizational Relationships
Reports To : Team manager - operations Supervises : NA
Skills
Technical Skills
Good Computer navigation skills Keyboarding skills Good with MS OfficeProcess Specific Skills
Knowledge about the Insurance / Re-insurance Industry in US Knowledge about US Culture Ability to reconcile transactions post research from different applications within the timeframe agreed Good decision making skills, have an understanding of when and who to communicate for solving open items Be able to interact with the clients regarding any transaction Knowledge of Loss Sensitive/Deductible process and process applicationsSoft skills/Aptitude
Self-disciplined Result oriented Adaptability Basic knowledge of accounting like debits & credits Communication skills – should be able to read, interpret business documents. Good oral/written communication Analytical and interpersonal skills Data gathering ability/ Eye for detail Team work/ Managing Self / Adaptability Ability to work successfully in production driven environment Ability to work on routine/standardized transactionsSoft Skills
Good written and verbal communication skills Questioning and reasoning Skills Customer Service focused Ability to complete work within timeframe
Education Requirements
Work Experience Requirements
Minimum 12-18 month’s work experience in a US insurance process Experience in Back office P&C Insurance process shall be preferred. Working knowledge of MS Excel Should have worked in US shifts Strong analytical skills Should have working knowledge of MS Excel Should have Accounting and computing skillsAcknowledgement
___________________________________ ___________________________________________
Candidate Supervisor/Manager
