Quality Engineer for RMA center

2 months ago

Bengaluru, India Ceragon Full time

Job Description

Ceragon is a leading provider of high-capacity wireless backhaul solutions for cellular networks. As a Quality Engineer, you will be responsible for ensuring the quality and reliability of our products, specifically focusing on the Return Merchandise Authorization (RMA) process. This is a critical role in our organization as you will be involved in identifying, analyzing, and resolving quality issues to improve customer satisfaction and enhance our product offerings.

Responsibilities:

Implements and maintains the quality assurance protocols and methods for repaired products and repair processes as instructed in Ceragon SOWs Perform root cause analysis on RMA products to identify quality issues Develop and implement corrective actions to address identified quality issues Collaborate with cross-functional teams to drive continuous improvement in the RMA process Create and maintain quality control documentation and procedures Conduct product inspections and audits to ensure compliance with quality standards Provide technical support to internal teams and customers regarding RMA-related inquiries Participate in product testing and validation activities Stay updated with industry trends and best practices in quality engineering Implementing and managing the compliance of RMA processes with internal and external safety, quality and regulatory standards requirements for worldwide distribution as instructed in Ceragon SOWs Implementing the methods and procedures for inspecting as instructed in Ceragon SOWs, testing and evaluating the precision and accuracy of repair processes, repair equipment and products Performs analysis of repair reports and to identify trends and recommend updates or changes to quality standards and procedures Assure implementation of Engineering Change Orders and Exceptional Engineering Notification Manage weekly quality meeting with all manufacturer parties following stricken format as instructed in Ceragon SOWs Provide alerts on poor quality events, RMA performance degradation and ant quality violation Manage the non-conformity and customer complaints through 8D format Impose hold repair and shipment following Ceragon HQ instructions Take QA decisions related to MRB: scrap, Use as is and return to vendor committee

Job Requirements

Bachelor's degree in Mechanics, Electrical or Industrial engineer Minimum of 5 years of experience in quality engineering or a similar role Strong knowledge of quality control methodologies and tools Experience with root cause analysis and corrective action implementation Proficiency in using quality management systems and statistical analysis Excellent problem-solving and analytical skills Ability to work collaboratively in a cross-functional team environment Good communication and interpersonal skills Attention to detail and a commitment to delivering high-quality results Formal certification as CIS in IPC-AE - an advantage. If not certified – the training and qualification must be made within a year after recruitment 

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