Engineer, Customer Service-French
7 months ago
Your mission at Enphase Energy is to advance a sustainable future for all. Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 48 million microinverters on more than 2.5 million systems across 140 countries and well over 50 thousand homes use our energy storage products.
Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams has a shared goal of creating a carbon-free future. Do you want to help change the world? Learn more about the role: To give our customers the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables. What you will be doing: Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours. Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM/Help Desk software platform. Coordinating with Enphase Engineering with tracking of field issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed. Participating in ongoing training/education of industry standards and Enphase product-specific information. Assist other team members with troubleshooting and/or administrative tasks as needed. Following departmental conventions and procedures. Professionally represent Enphase via all communications mediums. Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual. Performing other duties as assigned. Support operational hours (India team) are 6:30 am – 11:00 pm, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekends. Who you are and what you bring: Should be a Graduate – B.E/B.Tech Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers. Experience working in a fast-paced technical support or customer service position. Strong verbal and written communication skills. Proficient in French Computer literate (PC skills essential, Mac OS desirable) A general understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.-
Customer Service Engineer
1 month ago
Bengaluru, Karnataka, India Enphase Full timeRole SummaryAt Enphase Energy, we're committed to advancing a sustainable future for all. As a Customer Service Engineer - French Language Support, you'll play a vital role in ensuring our customers receive the best possible experience and quick resolution to technical issues. ResponsibilitiesProvide professional and timely resolution or referral of...
-
French Service Desk
6 months ago
Bengaluru, Karnataka, India Cognizant Full timeFrench Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...
-
Support Engineer with French
3 months ago
Bengaluru, India Stefanini Full timeJob Details Support Engineer with French Job Description Job Requirements FRENCH - advanced level and ENGLISH - good level; Motivation for learning new information; Ready to acquire new skills (communication skills, technical skills etc.); A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship...
-
Customer Service Representative
6 months ago
Bengaluru, India Quick customer electronic service Full timeCustomer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...
-
French Speaking Service Partner Coordinator
6 months ago
Bengaluru, India Unisys Full time**What success looks like in this role**: As an SDA3 agent you will provide telephone service to our service partners and customers in French by - Registering and validating service requests - Booking appointment in case the Customer requires it You are the interface between our Customers and our Service Partners and will support the Engineers by -...
-
French Speaking Service Partner Coordinator
6 months ago
Bengaluru, India Unisys Full time**What success looks like in this role**: As an SDA3 agent you will provide telephone service to our service partners and customers in French by - Registering and validating service requests - Booking appointment in case the Customer requires it You are the interface between our Customers and our Service Partners and will support the Engineers by -...
-
Customer Service Executive
6 months ago
Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full timeHi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...
-
French Teacher
7 months ago
Bengaluru, India Career flight consultancy Full timeExplain French language instructions to middle school students. Develop and assess instructional strategies focused on Indiana academic standards. Teach customized French lessons commensurate to individual students’ needs. Maintain attendance and student performance records. Create interactive French classroom sessions. Tutor complete French...
-
French Language Expert
6 months ago
Bengaluru, Karnataka, India Manning Consulting Full timeHiring for 'F**rench Language Expert'** at US Based MNC - **Qualifications**_ - Min 1 years' of experience in French Domain ( Customer service ) - **Any graduate with B2 in French can apply**: - 5 Days working & 2 offs. - Location: Bangalore. - Cabs are assured. - Package : Upto 9 Lpa. - Need Immediate joiners. To apply Contact Deepak 93102-47987 **Job...
-
Customer Support Professional
2 weeks ago
Bengaluru, Karnataka, India Innovatia Full timeJob OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Innovatia Technical Services Inc. (ITSI). As a leading technology outsourcing support provider, we offer comprehensive services in the telecommunications industry.About the RoleThis is an exciting opportunity for a bilingual French/English professional to work with...
-
French Translator, Sales
6 months ago
Bengaluru, Karnataka, India Hybritic Informatics private limited Full time**Company Description** Hybritic is a worldwide pioneer in skills and talent development Training. The company offers multi-disciplinary learning administration and preparing conveyance answers for multi-national companies, organizations, institutes and people. Hybritic's position among the world’s foremost training organizations due to its huge...
-
Service Desk Analyst II
5 months ago
Bengaluru, India AtkinsRéalis Full timeJob Description : Service Desk Analyst - French, Global Service Desk We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a...
-
Customer Service Executive
1 week ago
Bengaluru, Karnataka, India Burgundy Brand Collective Full time**Position**: Sales Executive - Luxury Children’s Apparel Brand - Burgundy Brand Collective will be launching a French children’s apparel brand in India, with the first store in Mumbai. The brand has crafted collections that reimagine the timeless heritage of French fashion for children. As a contemporary brand with classic roots, they create clothes,...
-
Bengaluru, India Innovatia Full timeInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
-
Customer Service Ambassador
3 weeks ago
Bengaluru, Karnataka, India Service Full timeAbout UsWe are a customer-centric organization dedicated to delivering exceptional service standards.Job DescriptionAs a Customer Service Representative, you will be the face of our company, interacting with customers through phone calls and providing timely resolutions to their inquiries. You will also be responsible for generating sales leads, identifying...
-
Image Collector, French
6 months ago
Bengaluru, Karnataka, India Nielsen Full timeGracenote is an entertainment data and technology provider powering the world’s top music services, automakers, cable and satellite operators, and consumer electronics companies. At its core, Gracenote helps people find, discover and connect with the entertainment they love. Daily, Gracenote processes 35 billion rows of data and is quickly becoming a...
-
French Language Expert
2 weeks ago
Bengaluru, Karnataka, India Sana Search International Full timeJob Title: French Language Expert - Voice Process SpecialistWe are seeking a highly skilled French language expert to join our team as a voice process specialist.About the Company:Sana Search International is a leading provider of language solutions, and we are committed to delivering exceptional results to our clients.Job Description:As a French language...
-
Business Development Representative
5 months ago
Bengaluru, India Zycus Full timeBusiness Development Representative - French (BUS04409) Business DevelopmentBengaluruAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus...
-
Customer Service Manager
2 months ago
Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full timeA key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...
-
Customer Service Manager
4 weeks ago
Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full timeJob Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...