Associate – Supply Chain Management

2 months ago

Bengaluru, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Associate – Supply Chain Management

In this role, you will be responsible to Support the Healthcare Imaging, digital & life care solutions: inherent of suppliers and/or sub-contractors

Responsibilities

•Support Product Sales specialist, local vendors & suppliers with their data requirements.

•Analyze contractual & technical documentation consistency, generate local and global Workflows as required.

•Responsible to demonstrate capacity for critical thinking and analysis.

•Respond to customer inquiries and problem escalations.

•Ensure the customer requirements are respected during the ITR project cycle.

•Identify and manage quality risks, contractual and normative as per local agreements with the customers.

•Must strive to meet all Customer request dates, reduce processing cycles.

•Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

•Co-ordinate customer supervision and inspections from mandated organisms.

•Ensure all internal parties correctly follow up the quality process.

•Train further team members to ensure full adherence to customer requirements

•Follow up on needed actions from internal parties to finalize the customer requirements as per deadline

•Maintain a thorough understanding of client process and policies

•Reproduce customer issues and escalate product bugs

Qualifications we seek in you

Minimum Qualifications

•Any graduate degree or equivalent with a strong academic record.

•Good working experience with global stakeholders

Preferred Qualifications

•Previous experience in a supply chain management domain and/or customer service role.

•Good MS Office (excel,powerpoint,word)skills.

•Effective probing skills and analyzing / understanding skills.

•Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent

•Must be able to work on a flexible schedule

•Strong attention to detail.

•Good to have: Power Platform knowledge

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