Senior Data Architect

5 months ago

Gurugram, India American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Within GSG, the Customer Listening team has created a Center of Excellence aimed at supporting Voice of the Customer (VOC) needs across the enterprise and is looking for talented colleagues to own the technical enablement for Conversational Analytics Solutions through the XM Discover Qualtrics platform.

In this role, the Senior Data Architect/Senior Developer will act as a subject matter expert for the Conversational Analytics XM Discover tool, help create/facilitate solutions aimed at meeting the business needs from this platform. This role also requires collaboration with multiple stakeholders (use case owners, relationship managers, Qualtrics developers, AET, among others).

Key Responsibilities:
• Facilitate XM Discover platform management with Qualtrics XM Discover team including new use case build efforts, production support and issue management.
• Act as subject matter expert for XM Discover and related enrichments. 
• Support technical use case design and development. 
• Identify, Develop and leverage cross-functional initiatives that will improve the overall customer experience and provide more insights 
• Understand challenges, industry trends, consult and help business partners achieve their objectives.

Qualifications:
• Hands-on knowledge of the XM Discover platform (previously Clarabridge) is a must. Existing knowledge of XM Engage will be a huge plus.
• Proven knowledge in Qualtrics Data Analysis and Reporting Capabilities.
• Prior Coding Experience-Java script, JQuery, HTML and CSS expertise is preferred.
• Comfortable in a fast-pace, unstructured, and highly competitive environment. Detail-orientation with an ability to prioritize and meet deadlines.
• Ability and willingness to work with partners across time zones and in several different countries and markets.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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