Senior Director, Technical Solutions

3 weeks ago

Bengaluru, India Databricks Full time
DiscoverCustomersPartners Databricks PlatformIntegrations and DataPricingOpen Source Databricks for IndustriesCross Industry SolutionsMigration & DeploymentSolution Accelerators Training and CertificationEventsBlog and PodcastsGet HelpDive Deep CompanyCareersPressSecurity and Trust Ready to get started?

Senior Director, Technical Solutions

Bengaluru, India

Databricks is looking for a Senior Director –Technical Solutions & Support to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Director –Technical Solutions & Support, India is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers. The India Support Director will oversee all Support operations during Asia Pacific business hours and will be responsible for running a 24x7 team out of our Bangalore, India office.

Impact you will have:

Build and manage a 24x7 regional team of Technical Solution Engineers based out of Bangalore. Provide coaching and mentorship to regional support managers. Identify and implement process improvements to meet or exceed regional performance KPIs. Establish training plans and subject matter expertise within the team. Drive support escalations during Asia Pacific business hours and establish cross-functional collaboration to manage and resolve issues. Be a player-coach and provide technical leadership to the regional support team. Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform. Define quarterly goals and track them to completion to drive team growth and personal development. Scale the organization by developing processes and guidelines that promote operational efficiency Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues. Participate in weekend on-call rotations for support escalations.  Perform risk assessments and be a hands-on leader

What we are looking for:

Should have been a manager’s manager for at least 2 years  Min 15 year of experience in IT Industry - SaaS Support, building, testing, and maintaining Experienced in leading a team of at least 50+ employees Proven experience working with Cloud native applications / SaaS (AWS, Azure, GCP), or Big Data platforms in a technical capacity. Proven experience working with Big Data (Platform, Kafka, Hadoop), Cloud (AWS, Azure, GCP), or Data Science platforms in a technical capacity. Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers. Excellent analytical and troubleshooting skills. Excellent customer facing, verbal and written communication skills A team-oriented attitude and a high degree of comfort working in a startup environment. BE/ in Computer Science or other equivalent technology required

  • Infinite Computer Solutions

    3 weeks ago

    Bengaluru, India Infinite Computer Solutions Full time

    About the Role :We are seeking a visionary and highly experienced Technical Director to join our leadership team. In this critical role, you will be responsible for leading and shaping the technical direction of our organization. You will leverage your extensive experience in software development, technology strategy, and team leadership to drive innovation,...

  • Senior Director

    1 week ago

    Bengaluru, India Wenger & Watson Inc Full time

    As the Senior Director of Software Engineering, you will lead a dynamic team responsible for implementing Digital Marketing solutions focused on CDP and Loyalty platforms. Your role will be pivotal in driving technical excellence, overseeing project delivery, and ensuring client satisfaction. We are seeking a visionary leader with a deep understanding of...

  • Senior Director

    1 week ago

    Bengaluru, India Wenger & Watson Inc Full time

    As the Senior Director of Software Engineering, you will lead a dynamic team responsible for implementing Digital Marketing solutions focused on CDP and Loyalty platforms. Your role will be pivotal in driving technical excellence, overseeing project delivery, and ensuring client satisfaction. We are seeking a visionary leader with a deep understanding of...

  • ZapCom - Director of Engineering

    2 weeks ago

    Bengaluru, India ZapCom Solutions Pvt Ltd Full time

    Position : Director of Engineering/Sr.Director of Engineering. Location : Bangalore. Role Description : As a Director of Engineering, you will be leading the engineering charge within ZapCom, working closely with product owners, architects, senior engineers, and developers as well as the company leadership team and clients .You will be responsible for...

  • Technical Director

    4 weeks ago

    Bengaluru, India Alstom Full time

    Req ID:427369  Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Technical Director

    4 weeks ago

    Bengaluru, India Alstom Full time

    Req ID:427369 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Technical Director

    1 week ago

    Bengaluru, India Allegis Group Full time

    We are currently hiring for Associate director for one of our global client in Bangalore. If interested, Kindly share your updated resume to Summary:We are looking for a Software Engineering Manager/Architect with strong technical and people management skills, a proven track record, excellent communication, leadership skills, coupled with a passion for...

  • Technical Director

    6 days ago

    Bengaluru, India Allegis Group Full time

    We are currently hiring for Associate director for one of our global client in Bangalore. If interested, Kindly share your updated resume to Job Summary:We are looking for a Software Engineering Manager/Architect with strong technical and people management skills, a proven track record, excellent communication, leadership skills, coupled with a passion for...

  • Technical Director

    1 week ago

    Bengaluru, India Allegis Group Full time

    We are currently hiring for Associate director for one of our global client in Bangalore. If interested, Kindly share your updated resume to Archana-armurthy@allegisglobalsolutions.comJob Summary:We are looking for a Software Engineering Manager/Architect with strong technical and people management skills, a proven track record, excellent communication,...

  • Senior Director, Engineering

    4 weeks ago

    Bengaluru, India solera Full time

    Senior Director, Engineering/ Bangalore Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today,...

  • Director of Engineering

    4 weeks ago

    Bengaluru, India ZapCom Group Inc Full time

    Position:Director of Engineering/Sr.Director of EngineeringLocation:BangaloreRole DescriptionAs a Director of Engineering, you will be leading the engineering charge within ZapCom, working closely with product owners, architects, senior engineers, and developers as well as the company leadership team and clients .You will be responsible for leading and...

  • Senior Director- The Exchange

    4 weeks ago

    Bengaluru, India GroupM Full time

    Description Position at Mindshare Job title: Senior Director - The Exchange, Mindshare, India Overview of job Mindshare Bangalore is looking for Senior Director - The Exchange, for one of its largest FMCG Clients. In this role, you will be responsible for handling Britannia. The job entails a wide array of skills such as strategic...

  • Senior Director, Software Engineering

    4 weeks ago

    Bengaluru, India Epsilon Full time

    Job DescriptionAs the Senior Director of Software Engineering, you will lead a dynamic team responsible for implementing Digital Marketing solutions focused on CDP and Loyalty platforms. Your role will be pivotal in driving technical excellence, overseeing project delivery, and ensuring client satisfaction. We are seeking a visionary leader with a deep...

  • Senior Director, Software Engineering

    4 weeks ago

    Bengaluru, India Epsilon Full time

    Job Description As the Senior Director of Software Engineering, you will lead a dynamic team responsible for implementing Digital Marketing solutions focused on CDP and Loyalty platforms. Your role will be pivotal in driving technical excellence, overseeing project delivery, and ensuring client satisfaction. We are seeking a visionary leader with a...

  • Director-Technology

    3 weeks ago

    Bengaluru, India Virtusa Full time

    Director-Technology - CREQ185320 DescriptionData Governance ArchitectThe Director of Technology is responsible for the overall technical strategy, development and implementation of data governance across the organization.The successful candidate will have a deep understanding of data governance principles, processes, and technology, as well as the ability to...

  • Senior Director of Engineering

    4 weeks ago

    Bengaluru, India Solera, Inc. Full time

    Who We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...

  • Director of Engineering

    4 weeks ago

    Bengaluru, India ZapCom Group Inc Full time

    Position:Director of Engineering/Sr.Director of Engineering Location:Bangalore Role Description As a Director of Engineering, you will be leading the engineering charge within ZapCom, working closely with product owners, architects, senior engineers, and developers as well as the company leadership team and clients .You will be responsible for leading...

  • Director of Engineering

    1 month ago

    Bengaluru, India ZapCom Group Inc Full time

    Position:Director of Engineering/Sr.Director of EngineeringLocation:BangaloreRole DescriptionAs a Director of Engineering, you will be leading the engineering charge within ZapCom, working closely with product owners, architects, senior engineers, and developers as well as the company leadership team and clients .You will be responsible for leading and...

  • Director of Engineering

    4 weeks ago

    Bengaluru, India ZapCom Group Inc Full time

    Position:Director of Engineering/Sr.Director of EngineeringLocation:BangaloreRole DescriptionAs a Director of Engineering, you will be leading the engineering charge within ZapCom, working closely with product owners, architects, senior engineers, and developers as well as the company leadership team and clients .You will be responsible for leading and...

  • Senior Director of Engineering

    4 weeks ago

    Bengaluru, India Solera, Inc. Full time

    Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...