Senior Engineer
3 days ago
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Senior Engineer - Application Support
Full Time
Job Code: G-80855
Gurgaon, Haryana, India
1 position
Expires on 31/07/2024
Required Experience
3 - 5 Years
Skills
Technical skills,
Linux,
ITIL
+ 11 moreJob Title: Senior Engineer - Application Support
Role Description:
A Senior Application Support Engineer is a specialist with strong technical skills, investigative mind and a passion for troubleshooting. In this role, you will support customer service requests and reported incidents while adhering to SLAs; monitor system performance and reliability; and maintain the gStore application through problem ticket resolution, root cause analysis, code fix implementation, process improvements, and automation. As this role involves customer interaction, the individual must possess strong communication and customer service skills.
Key Responsibilities:
Lead complex or high-severity troubleshooting and incident resolutions by collaborating with customers and internal teams. Demonstrate exceptional customer service. Foster close working relationships with business partners to identify pain points and provide better services. Communicate updates to key stakeholders in accordance with SLAs. Test and coordinate modifications to the app when needed, and troubleshoot problems as they occur. Participate in an on-call and/or escalation rotation. Triage and thoroughly identify and document root causes. Act as a liaison between business partners and engineering teams. Perform QA functions for issue resolution from support calls or during production deployment as needed. Collaborate and work directly with engineering teams. Create datasets to analyze and recreate issues reported by customers. Identify system improvement opportunities by tracking service requests or recurring issues and making recommendations for potential solutions.Key Requirements:
Over 3-5 years of experience in a similar technical role, such as Solutions Engineer, Field Application Engineer, or Technical Consultant. Solid understanding of ITIL process guidelines for incident, service request, and problem management. Experience using ITSM tools such as Zendesk, ServiceNow, etc. Strong proficiency in Java and scripting languages (e.g., Python, React). Experience with SQL and NoSQL systems (preferably MongoDB). Proficient in REST APIs and GraphQL API design and development. Knowledgeable in mobile app development and its ecosystem. Exposure to Linux/Unix-based systems and basic shell scripting. Familiarity with healthy DevOps processes and practices (Docker, Kubernetes, CI/CD, etc.). Understanding of Google Cloud Platform is preferred. Excellent written and verbal communication skills. Retail/Store Operations background is a plus.WHY GO WITH GREYORANGE?
At GreyOrange, we develop leading-edge fulfillment technology that gets the right product to the right place at the right time. In today’s age of immediacy, where customers expect to receive their order right away, retailers must take a completely new approach to compete. By leveraging AI, robotics and machine learning, GreyOrange transforms how businesses fulfill orders and keep promises to their customers. GreyOrange is a global company with core operations in North America, Europe, India and Japan.
We apply modern thinking and technology to solve today’s fulfillment challenges – and we’re looking for modern minds to join us.
About GreyOrange
GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia. For more information, visit .
Our Solutions
The GreyMatter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance.
In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience.
Equal Opportunity Employer:
Grey Orange Inc. is an equal employment opportunity employer. The company’s policy is not to discriminate against any applicant or employee based on race, colour, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Grey Orange also prohibits harassment of applicants or employees based on any of these protected categories.
What’s in for you?
At GreyOrange, we're not just offering a job; we're offering an experience. Join us, and you'll find more than just a workspace — you'll become part of a community driven by innovation and supported by a plethora of benefits designed to nurture both your professional and personal growth.
Competitive Salary Health and Wellness Flexible work arrangement Personal Development Opportunities Employee Rewards and Recognition Team building Activities Workspace AmenitiesAbout Company
GreyOrange is a global technology company unifying AI-driven software and mobile robotics to modernize order fulfillment and optimize warehouse operations in real time. The GreyOrange fulfillment platform is the only fully integrated software and robots solution that uses advanced fulfillment science to instantaneously evaluate order data and compose the best decisions in real time to efficiently orchestrate people, processes and robots. The result is a fast, agile and precisely tuned operation equipped to perpetually meet the what-when-where expectations of today’s retail consumer.At GreyOrange, our experts help organizations master fulfillment in the Age of Immediacy so they keep promises, capture more revenue, save money on fulfillment and improve the work experience for warehouse employees. GreyOrange is headquartered in Atlanta, Georgia has core operations in the United States, Europe, India, and Japan.
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