Assistant Vice President, Hire to Retire Operations Lead

1 month ago

Hyderabad, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better. 
 
Inviting applications for the role of Assistant Vice President, Hire to Retire Operations Lead 
We are looking for Human Resource postgraduates/graduates with relevant operations, shared services lead experience with a sound knowledge of end-to-end Human resources domain and extensive experience in managing large operations teams and client relationships.
Prior HR operations/service delivery lead in the BPO Industry or captives with driving transformation / projects experience / Robotic implementation experience will be preferred. 
 
Responsibilities 
In this role, you will be responsible for all the activities related to Hire to Retire Operations:
Lead HRO and payroll operations team for multiple clients
Optimize HR shared services with automation and agile deployment approach. 
Advance HR shared services achieving services & financial expectations.
Ensure adherence to service levels as agreed for the respective processes.
Work closely with quality team in identification and implementation of improvement ideas
Review process performance and report out performance dashboards on a regular basis.
Drive regular governance with client retained regional shared services leads and client global shared services leader + in-country HR teams. 
Drive change management in the organization to assure the success and adoption of the HR service delivery operating model. 
Manage and implement the BCP (Business Continuity Plan) to ensure the client’s critical functions and operations are maintained during unforeseen events or disruptions. 
 
 
 
Qualifications we seek in you 
Minimum Qualifications 
Graduation in any stream (Preferably master’s in human resources) 
 
Preferred Qualification/skills 
Relevant years of experience in managing Hire to Retire Operations for a complex organization either with BPO or for captive. 
End-to-end knowledge and deep understanding of HR and payroll processes is a must requirement. 
Deep understanding of quality & compliance to local laws & regulations is necessary requirement. 
Strong customer engagement and presentation skills
Exposure on HR transformation projects for Life sciences industry 
Good analytical and problem-solving skills and ability to handle difficult client Interactions. 
 

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