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International Voice and Non-Voice Process

3 months ago

Chennai, India Sisco Jobs Full time

Job Title:International Voice and NonVoiceProcess

ExperienceRequired: 02years

Job Location:Chennai

Shift:Night Shift

Salary:23k per month

NoticePeriod: ImmediateJoiner

IndustryType: BPO / CallCentre

EmploymentType: Full TimePermanent

RoleCategory: Voice and NonVoice CustomerSupport

JobDescription:

We are seekingenthusiastic and dedicated individuals to join our dynamic team inthe BPO sector. This role involves handling international calls andproviding exceptional customer service to clients from variousregions. The position requires flexibility to work in night shiftsand an ability to manage conversationsprofessionally.



RequirementsResponsibilities:
  • Handleinbound and outbound calls in an International Voice Processenvironment.
  • Understandcustomer queries and provide accuratesolutions.
  • Facilitateand process customer information in accordance with companypolicies.
  • Workcollaboratively with team members to meet targets and improveservicequality.
  • Ensurehigh levels of customer satisfaction through excellent servicestandards.
EssentialQualifications:
  • Undergraduatein any field from a recognizeduniversity.
  • Freshersor individuals with 02 years of experience in a similarrole.


BenefitsKeySkills:
  • Excellentcommunication skills inEnglish.
  • Strongproblemsolving skills and ability to handle challengingsituations.
  • Capabilityto work independently in a fastpacedenvironment.
  • Preferredskills include experience in BPO Voice US Voice Process andInternationalCalling.
AdditionalRequirements:
  • Candidatesshould be open to night shifts as per the businessneeds.
  • Immediateavailability is highly preferred to accommodate projecttimelines.


Responsibilities: Handle inbound and outbound calls in anInternational Voice Process environment. Understand customerqueries and provide accurate solutions. Facilitate and processcustomer information in accordance with company policies. Workcollaboratively with team members to meet targets and improveservice quality. Ensure high levels of customer satisfactionthrough excellent service standards.