Business Systems Analyst
4 months ago
Description
The individual in this role will be responsible for end-to-end administration of software products supporting team processes, with a primary focus on Workday. This individual is comfortable executing tasks and projects from concept inception to delivery and adoption. This position will interface closely with a variety of departments and professional levels, including executives, people managers, business collaborators, project managers, analysts, and end users to deliver innovative solutions for the enterprise.
Roles & Responsibilities
Responsible for administration, maintenance, enhancements, configurations of Workday modules, including: HCM, Prism Analytics, Absence, Recruiting, Integrations, Learning, Financials, Payroll, Performance Management, Time Tracking, Projects
Manage all capabilities associated to business processes, security roles, configuration, maintenance, data loads, integrations, Feature Release updates/testing/management
Maintains Workday security design, configuration, workflow, and security administration.
Responsible for being knowledgeable regarding the Workday roadmap and upcoming product releases, reviewing release notes, assessing new features, understanding the impacts on business processes and basic changes in functionality. Maintains a complete understanding of the system to act as a liaison between IT and functional areas.
Analyze requestsfor new Workday functionality, implement new features, triage incoming support requests, and handle or route appropriately
Maintain a healthy Workday environment by periodically reviewing configurations, permissions, workflows, reports, and dashboards
Plan, create, and maintain the appropriate documentation, inventory assessments, and procedures related to administration of the applications, system
Work with stakeholders to assist them in building Workday based reports, dashboards, and planning views based on different user requirements to provide them with actionable project metrics and status reports where appropriate
Handle escalations from the service ticket queue to ensure timely resolution for end user issues
Engage short-term consultants, as needed, for the success of projects/requests
On-call support
Primary Skills & Experience
2+ years of relevant experience administering Workday modules
Technical knowledge of Workday modules (Clearwater owned modules: HCM, Prism Analytics, Absence, Recruiting, Integrations, Learning, Financials, Payroll, Performance Management, Time Tracking, Projects)
Discipline to work with highly confidential information and ability to critically analyze data input/output for accuracy and effectiveness
Continuous learning mindset and ability to stay updated on industry trends, technologies, and best practices in technical support.
Communicates positively and effectively with customers, coworkers, and stakeholders from different countries and cultures, to understand administrative needs and resolve support issues
Understand a variety of different business needs and processes currently using HRIS tools, and recommend automation of business processes where appropriate
Familiarity with HR processes, policies, and best practices.
Proactively finds improvement areas and does not need daily supervision
Strong computer skills, including proficiency in Office 365
Experience administering EIB’s strongly preferred
Holds one or more Workday Pro Certifications strongly preferred
Familiar with Atlassian tool suite, including Jira and Confluence, strongly preferred
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