Captain F- Bar Jamshedpur

4 weeks ago


Jamshedpur, India Fashion TV India Full time
A Food & Beverage Captain alsoknown as a Captain Waiter or Head Waiter plays a crucial role inthe hospitality industry specifically in restaurants hotels andother dining establishments. Their primary responsibility is toensure the smooth and efficient operation of the food and beverageservice. Here is a comprehensive job description for a Food& Beverage Captain:JobTitle: Food & BeverageCaptainJobSummary:The Food &Beverage Captain oversees and coordinates the daytoday operationsof the restaurant or dining establishment ensuring high levels ofcustomer satisfaction. They are responsible for managing thewaitstaff coordinating with the kitchen and maintaining a positivedining experience forguests.Responsibilities:
  1. StaffManagement:
  • Supervisetrain and motivate the waitstaff to provide excellent customerservice.
  • Assign tasks and responsibilities tothe waitstaff ensuring smooth workflow during peakhours.
  • Conduct regular staff meetings tocommunicate updates policies andimprovements.
  1. ServiceCoordination:
  • Coordinatewith the kitchen staff to ensure timely preparation and delivery offood orders.
  • Monitor table turnover andoptimize seating arrangements to accommodate as many guests aspossible.
  • Address any customer complaints orissues promptly andprofessionally.
  1. GuestRelations:
  • Welcomeguests upon arrival and assist in seatingarrangements.
  • Ensure guests needs andpreferences are met throughout their diningexperience.
  • Handle reservations specialrequests and VIP guests with specialattention.
  1. QualityControl:
  • Maintainhigh standards of service quality cleanliness andhygiene.
  • Inspect table settings dining areasand service stations to ensure they meet establishedstandards.
  • Collaborate with the kitchen tomonitor food quality andpresentation.
  1. OrderingandInventory:
  • Assistin managing inventory of food and beveragesupplies.
  • Place orders for necessary suppliesand ensure stock levels are maintained.
  • Monitorand control food and beveragecosts.
  1. TrainingandDevelopment:
  • Provideongoing training to staff on service standards menu knowledge andcustomer interaction.
  • Identify areas forimprovement and implement training programsaccordingly.
  1. FinancialResponsibilities:
  • Assistin budgeting and forecasting for the food and beveragedepartment.
  • Monitor sales expenses andprofitability and implement costcontrol measures whennecessary.
  1. Compliance:
  • Ensureadherence to health and safety regulations as well as food safetystandards.
  • Stay informed about local licensingand compliance requirements for the food and beverageindustry.
Qualifications:
  • Previousexperience in a similar role within the food and beverageindustry.
  • Strong leadership and communicationskills.
  • Excellent customer service andinterpersonal skills.
  • Knowledge of food andbeverage operations including menu items and winepairings.
  • Ability to handle stressfulsituations and resolveconflicts.
Education:
  • Highschool diploma or equivalent. Additional education in hospitalityor a related field is aplus.
WorkEnvironment:
  • The rolemay require working evenings weekends and holidays as per theoperational needs of theestablishment.

beverageindustry,customer service,operations



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