Research Associate

2 weeks ago

Bengaluru, India m360 Research Full time
Job Description

Hiring French Speaking candidates, who is willing to work from Bangalore location in office. Willing to work in US EST hours - Indian Night Shift (6:00 PM IST to 3:00 AM IST).

Job Description
The Associate is a highly motivated, excellent communicator and personable professional that focuses on recruiting French speaking market research participants via phone and carry out cold calling to engage new respondents to complete M360 Research projects. The Associate provides high quality customer service to panel members and other research participants by answering questions and resolving enquiries regarding registration, accounts, study participation, compensation, and more.
Duties and Responsibilities
Project Recruitment:

  • Recruit M360 Research panellists via phone and carry out cold calling to recruit respondents on allocated quantitative and qualitative projects
  • Carry out online desk research of phone numbers of healthcare professionals and call them to recruit them to participate in market research studies
  • Ensure project details are clearly communicated to participants when contacting them over the phone
  • Inform the line manager of any recruitment issues, delays and foreseeable problems that can affect the successful delivery of the project
  • Provide insightful and relevant feedback on projects feasibility based on gathered market intelligence upon talking to respondents over the phone
  • Complete phone screening of recruited respondents for telephone and in-facility interviews
  • Ensure qualitative respondents are scheduled and confirmed over the phone
  • Ensure confirmation letters and consent forms are sent and complete follow up calls if needed to chase on materials
  • Ensure that daily number of calls and strike rate targets are achieved
  • Strictly follow phone quality communication parameters and guidelines.
  • Willing to work in US EST shift, the role requires you to support US. (Shift time 6:00 PM to 3:00 AM IST).

Panel Engagement
 

  • Call M360 Research registered respondents who have not confirmed their email account to complete the onboarding process
  • Call inactive M360 Research respondents and invite them to reactivate their M360 account

Panel Support:

  • Provide high-quality professional support to M360 Research members via telephone and email / support ticket communications
  • Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives
  • Effectively work with our US and EU Operations / Project Management team members to resolve project specific issues and acting on behalf of the user while balancing user advocacy and company profitability
  • Handle all enquiries according to company policy and expectations in regard to outcomes, time to resolution, and communication standards
  • Complete the verification process for newly registered panellists and carry out data quality checks for existing panellists
  • Build and maintain strong relationships with the panel members through timely and professional communication, quality problem solving and creative thinking
  • Provide input and assist with updating communication procedures, guidelines, and enhancements to the system and processes
  • Complete panel verifications and provide assistance on market research project set up

Experience, skills and qualifications

  • Fluent in French and English
  • 1+ year of experience as a French speaking phone agent in a call centre
  • Excellent interpersonal and communication skills – both verbal and written
  • Have a strong comfort level of being on the phone
  • Be able to work as part of a team and show flexibility in the tasks they are asked to perform
  • Independently motivated and inspired by working in a dynamic environment
  • Comfortable with change, with the ability to seek opportunity in uncertain conditions
  • Analytical and a strategic thinker
  • Ensure 100% accuracy and demonstrate excellent attention to detail
  • Strong organizational skills and the ability to multitask
  • Other European language skills would be an advantage
  • Comfortable to work in night shift (US EST time Zone)
  • Willing work from Office.
  • Visit our company website before the interview www.m360research.com

Qualifications

  • Any graduation or 12 Pass can also apply.


Additional Information

OTHER REQUIREMENTS 

  • Work timing: Indian Night Shift (US EST hours)

  • Clinical Research Associate

    7 days ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title : Clinical Research Associate (CRA) Company : MS Clinical Research Pvt Ltd About Us : MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the development of innovative...

  • Clinical Research Associate

    1 month ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title: Clinical Research Associate (CRA)Company: MS Clinical Research Pvt LtdAbout Us:MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the development of innovative medical...

  • Clinical Research Associate

    1 month ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title: Clinical Research Associate (CRA)Company: MS Clinical Research Pvt LtdAbout Us:MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the development of innovative medical...

  • Clinical Research Associate

    1 month ago

    Bengaluru, India MS CLINICAL RESEARCH Full time

    Job Title : Clinical Research Associate (CRA) Company : MS Clinical Research Pvt Ltd About Us : MS Clinical Research (MSCR) is a leading clinical research organization dedicated to advancing scientific discovery and improving healthcare outcomes. We are committed to conducting high-quality clinical trials and contributing to the development of innovative...

  • Research Associate

    1 week ago

    Bengaluru, India m360 Research Full time

    Company Description **About m360 Research**: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360...

  • Research Associate

    6 days ago

    Bengaluru, India m360 Research Full time

    Company Description **About m360 Research**: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360...

  • Research Scientist

    4 weeks ago

    Bengaluru, India SKAN Research Trust Full time

    **Roles & Responsibilities**: - Lead the execution of research projects by supporting with drafting proposals, selecting methods, supervising teams, managing budgets, and presenting findings. - Planning, coordinating and executing assigned research projects. - Conducting literature reviews - Collecting and analysing data - Preparing materials for...

  • Senior Research Assistant

    2 weeks ago

    Bengaluru, India Infiniti Research Ltd. Full time

    Company: Infiniti Research Marketing Solutions Pvt Ltd.Location: Kadubeesanahalli, Bangalore.Designation: Senior Research AssociateJob description: -You will be working on custom market research projects as an individual or as a part of a larger team and will be reporting to a Research Lead/Manager. The following skills are required:Analytical Skills: A...

  • Senior Research Assistant

    2 weeks ago

    Bengaluru, India Infiniti Research Ltd. Full time

    Company: Infiniti Research Marketing Solutions Pvt Ltd.Location: Kadubeesanahalli, Bangalore.Designation: Senior Research AssociateJob description: -You will be working on custom market research projects as an individual or as a part of a larger team and will be reporting to a Research Lead/Manager. The following skills are required:Analytical Skills: A...

  • Equity Research Associate

    1 day ago

    Bengaluru, India KAVI Full time

    Job Title: Equity Research AssociateLocation: Bangalore (Onsite)Start Date: JuneWe are seeking an Equity Research Associate to analyze and evaluate businesses in India.What You Will Work On:You will be a generalist researching a variety of business models with great emphasis on primary research and industry conversations.In your first year, you will dig...

  • Equity Research Associate

    1 day ago

    Bengaluru, India KAVI Full time

    Job Title: Equity Research AssociateLocation: Bangalore (Onsite)Start Date: JuneWe are seeking an Equity Research Associate to analyze and evaluate businesses in India.What You Will Work On:You will be a generalist researching a variety of business models with great emphasis on primary research and industry conversations.In your first year, you will dig...

  • Support Associate

    4 weeks ago

    Bengaluru, India m360 Research Full time

    Company Description **About m360 Research**: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360...

  • Clinical Research Trainer

    1 month ago

    Bengaluru, India Empower Research & Training Institute Full time

    Position - **Clinical Research Trainer** No. of vacancies - 2 to 3 Nos. Qualification - Bachelor’s of Pharmacy/Master’s of Pharmacy Degree. Experience - 1 to 2 years. **Location - Koramangala, Bangalore (Work from Office)** **Requirements & Skills**: - Relevant experience of a minimum of 1 - 2 years as a Clinical Research Associate/ Trainer. - A...

  • Equity Research Associate

    1 month ago

    Bengaluru, India HSBC Full time

    -Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the...

  • Research Associate

    7 days ago

    Bengaluru, India Boston Consulting Group Full time

    **WHAT YOU'LL DO**: As a Research Associate within BCG’s Data and Research Service (DRS) function, you will ensure delivery of error-free and insightful research projects within our Health care practice area. You will gain expertise in leveraging wide range of research resources, information portals and approaches in delivering research outputs that are...

  • Equity Research Associate

    1 week ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Business**:GLOBAL RESEARCH** **Open positions:1** **Role Title**:Equity Research Associate** **Global Career Band: 6** **Location **(Country / City )**: Bangalore** **Recruiter Name**:Archana Sharma** **Why join us?** - **Some careers have more impact than others.** If you’re looking for a career where you can make a real...

  • Associate Researcher, UX

    6 days ago

    Bengaluru, India Ipsos Full time

    About User Experience (UX):  UX covers all aspects of the end-user's interaction with a company, and its products. UX research is at the heart of user-centered design, which is based on the notion that design should be informed by research about users, their expectations, their activities, and their interactions with products. Ipsos believes that as...

  • Equity Research Associate

    6 days ago

    Bengaluru, India HSBC Full time

    **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest...

  • Associate Researcher, UX

    4 weeks ago

    Bengaluru, Karnataka, India Ipsos Full time

    **About User Experience (UX)**: UX covers all aspects of the end-user's interaction with a company, and its products. UX research is at the heart of user-centered design, which is based on the notion that design should be informed by research about users, their expectations, their activities, and their interactions with products. Ipsos believes that as part...

  • Research Associate

    1 month ago

    Bengaluru, Karnataka, India Simpliv Services India Pvt. Ltd Full time

    Job Description: Should possess decent communication skills Good knowledge of Internet /online website based training. Will be responsible for generating new customer database using internet. Will be one point of contact for marketing team, sales support team and BD team. Qualification Required : Any Graduate (BA, BSC,BCOM,MBA,BE, B.Tech) pass out from a...