Customer Care Executive

4 weeks ago

Jigani, India Aliaxis Full time

Role Purpose

As a Customer Care Executive in the Customer Acquisition and Retention Team, you will be responsible for managing customer inquiries, generating sales leads, and ensuring customer satisfaction. Your primary goal will be to build strong relationships with customers, understand their needs, and provide appropriate solutions to achieve sales targets and enhance customer retention.

Key Responsibilities

Handle a high volume of inbound and outbound calls efficiently related to Enquiries & Customer Feedback across Products and Channels.

Assess customer needs and provide accurate information and guidance.

Establish and nurture long-term relationships with customers through effective communication and trust- building strategies.

Ensure all customer interactions are documented and filed appropriately.

Follow communication procedures, guidelines, and company policies at all times.

Handle all Lead Management system flawlessly - Distributors/ Dealers/ Influencers

Closing all queries within the targeted SLAs

Resolve customer complaints all Customer Complaints & Warranty issues promptly and professionally, ensuring customer satisfaction.

Meet personal and team sales targets and call handling quotas. Proactively grab the opportunities to pitch our services.

Demonstrate a proactive approach to engage customers and exceed their expectations.

Utilize CRM systems effectively to manage customer accounts and track interactions.

Support the Dealer Engagement Program

Support the Influencer Engagement Program & Promotional Meetings

Requirements:

Proven experience in customer support or similar roles.

Strong proficiency in phone-based customer contact and active listening skills.

Familiarity with CRM systems and practices.

Customer-focused mindset with the ability to adapt to various customer personalities.

Excellent communication skills.

Proficiency in MS Office applications.

Ability to multitask, prioritize, and manage time effectively.

Graduation or equivalent qualification along with minimum 1 year of experience in customer interaction domain(B2B/B2C).

Fluency in Hindi and English is mandatory along with the proficiency in any three additional regional languages (Kannada, Tamil, Telugu, Malayalam) is preferred.

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