Cluster Manager

1) Job Purpose

To build and maintain strong progressive partnership with the Bank in the assigned Cluster, by supporting and contributing to bank partner’s strategy, adhering to the bank’s norms and agreed guidelines, achieving operational excellence thereby delivering best in class pre and post sales and support services, ensuring speed in delivery and achieving ABSLI’s business targets and promoting business growth. 

2) Dimensions 

What are the areas (in quantitative terms) the job has an impact on?

Dimension

Remarks

1.

Manpower

Spread across the dedicated Cluster

2. 

Branch Spread

Retail

3) Job Context & Major Challenges

(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?

Job Context:

Bancassurance  is the insurance distribution model wherein the bank allows an insurance company to sell its products to the bank’s client base. ABSLI tied up with AXIS Bank in March 2024 to sell its insurance products through the Branch Banking. 

Open Architecture  model empowers the customers now to select their Life insurance plans from more than one insurer as per their choice at competitive prices. It also lowers chances of Mis selling, with the intervention of multiple regulators like Reserve Bank of India (RBI) and Insurance Regulatory and Development Authority of India (IRDAI). 

4) Principal Accountabilities

Accountability

Supporting Actions

Business Targets –  To achieve Business Targets on focused Business parameters like premium, SP/branch activisation, product mix and Persistency thereby contributing to the overall Business Growth and profitability. 

Build effective relationship with the bank partner and become their first preferred insurer Plan and achieve business targets through the team of FLS and SPs in the bank  Ensure to increase SP Activisation and selling of greater NOPs through the Team of FLS for greater distribution of ABSLI products Ensure selling of right Product Mix as defined by the organisation to achieve overall business growth and profits.  Identify and implement new business opportunities within the allocated area to enhance penetration Implement activities / programs designed at the organisational level to build great visibility, promote branding, and strengthen our relationship with the bank.  Train and appraise the bank staff on ABSLI products thereby creating a mind space and easy recall for them.  Ensure right method of business acquisition and absolutely 0 % mis selling

Pre and Post-Sales Support and Service:  To provide efficient and best in class, competitive products and services to both the Bank partner and customers

Enable the Team of FLS to independently sell ABSLI products by mapping customer needs correctly Support the team of FLS on closing critical Sales call by demonstrating and mentoring them.  Support and guide the FLS Team to ensure smooth functioning of the internal cross functional Teams and help them to overcome any roadblocks in policy logging and issuance Train the team of FLS to carry out end to end process of policy logging and issuance first time right to ensure speedy delivery and 0% leakage Establish efficient methods to respond to customer queries and maintain persistency levels.  Enable Team to cross sell and Upsell ABSLI products as per the customer requirements

Partner relationship Management:  To build and strengthen the relationship with the partner bank and become their preferred partner

To be equipped with Bank’s product ranges and their key features along with the ABSLI products  Develop a Team who can support the bank in meeting their business targets  Pay regular visits to bank branches and meet bank partners.  Design differential strategies to gain mindshare and product mix basis the potential of the branch Help the Bank branches to increase their overall LI pie  Liaison with our Regional and Zonal Training Team and ensure periodic product training and branding within the branch for bank staff as well as FLS Team  Design and launch various contests and appreciation platforms for the bank staff to achieve higher engagement

People Development: To build a highly motivated and productive team.

Attract, Recruit and Retain Talent in the market, ensure proper handholding and support is provided to the Team.  Review and Monitor Team’s performance daily, mentor the FLS in the Middle and Low Performance Bucket, encourage and motivate to do well.  Co-create and implement recognition platforms in order to build a capable and motivated team within the Cluster  Ensure to provide constructive and efficient feedback to the Team and boost their morale for sales To ensure performance spread in the Team, thereby creating opportunities for qualifying various R and R contests and initiatives as well as enabling team members to earn incentives and stay motivated. 

Focus on Business Quality and Profitability – Achieve Business profitability by focusing on renewals, quality of business and managing costs

Ensure achievement of profitability and persistency targets for the relationship in the designated zones  Manage expenses within allowable expense gap Plan and manage the renewals and ensure adequate focus is maintained by the sales Team on persistency Ensure Business Leakage is within allowable limits.  Focus and Monitor Product Mix within the Circle, to achieve Channel Targets

5) Job Purpose of Direct Reports 

To represent ABSLI at the designated branches and is responsible for sales performance, acquisition of new business and relationship management in the assigned area / branches. 

6) Relationships (If Applicable)

Internal

Frequency

Nature

FLS (Team)

Training Team

Operations 

HR

Daily

As and when required

Daily

Regularly

Reporting, Coaching, Counselling, Review their Sales Calls, etc. 

Discuss training and counselling needs for the Cluster and co-create interventions

Collaborate for policy log in and issuance

Hire, Retain, Counsel Team Members on various issues

External

Frequency

Nature

SPs 

Branch manager

Cluster Head 

Regularly

Regularly

Regularly

Connect & Encourage

Relationship Building, Discuss new products and their features

Collaborate to meet Business Targets, solve any issues, respond to any escalations by the bank

7) Organizational Relationships 

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Signature

Name

Date

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