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Team Leader
3 months ago
Opportunities with Episource, part of the Optum family of businesses. Join a premier provider of risk adjustment services, software and solutions that’s fueling innovation in the health care industry. Start a rewarding career where your work will empower health plans and medical groups with comprehensive end-to-end solutions designed to navigate health care efficiently. Our culture is rooted in innovation, encouraging our team to stay curious and engaged. By joining us, you become part of a global, remote/hybrid-friendly team dedicated to bridging health care gaps with a solid sense of social responsibility. At Episource, we are enriching lives, including those of our team members through Caring. Connecting. Growing together.
Primary Responsibilities:
Leading a team of approximately 20+ members, overseeing daily operations and performanceActing as the primary point for escalations, working with the team to resolve issues effectivelySolves moderately complex problems and/or conducts moderately complex analysesWorks with minimal guidance and provides explanations and information to others on difficult issues.Coaches, provides feedback, and guides others. Handles team and help scale up by resolving matters within the sameManage teams by ensuring production and accuracy benchmarks are met and deliverables are submitted within the turnaround timePerforms work in a self-directed manner and works with less structured, more complex issuesContribute to process improvement / efficiency improvement initiativesFollow established procedures to complete complex assignments and resolve problems that require in-depth investigation or researchCommunicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as neededUphold company policies consistently and fairly, managing service levels, quality, and team productivityStrategic planning and forecasting; appraise and resolve problems and address staffing needsReview the work forecasts and determine productivity requirements to produce / deliver during the day to meet the overall building objectivesEnsuring building health and inventory metrics with best-in-class quality metricsProviding guidance, training, and floor support to team members and new joinersComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do soRequired Qualifications:
Experience: 3+ years as a Team LeadProven work experience in team handling of minimum 2+ yearsGood Interpersonal and Analytical skillsAbility to communicate effectively in English (both verbal and written)Solid knowledge of advanced Excel and PowerPoint skillsPreferred Qualifications:
Proven experience in operations managementSolid analytical and problem-solving skills with attention to detailProven excellent communication and interpersonal abilitiesAbility to multitask and prioritize tasks effectively in a fast-paced environmentAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
