Senior NetSuite Administrator

2 months ago

Pune, India ConnectWise Full time

General Summary:

The Senior NetSuite Administrator supports the day-to-day support and maintenance functions related to the NetSuite system. The NetSuite Administrator will play a key role in the analysis, solution development, testing and documentation of the overall solution to support daily business operations.

Essential Duties & Responsibilities:

Provides support to the IT team, with a high attention to detail May assist in training, delegating, and reviewing the work of team colleagues Performs day-to-day operation, maintenance, project management, change request and support tasks for all NetSuite application and the ecosystems Customizes NetSuite fields, page layouts, record types, reports, and dashboards Maintains users, roles, security, profiles, and workflow rules Develops and implements policies, procedures, and guidelines to ensure data integrity Refines and customizes internal billing tools and methods Facilitates the creation and testing of future state business processes and script development Works with cross-functional teams on roadmap projects involving financial applications and processes Researches and analyzes application behaviors and improves performance and stability Repairs and recovers from hardware or software failures Coordinates and communicates with impacted user groups Ensures business and functional requirements are properly configured in NetSuite and other IT financial enterprise applications Works with cross-functional teams to design changes to existing systems and integrates new systems into infrastructure as needed Assists with implementing process improvements with systematic solutions Understands, articulates, and documents needed customization, reports, and capabilities Takes a hands-on approach to troubleshooting issues

Knowledge, Skills, and/or Abilities Required:

Ability to perform routine situations and procedures with limited supervision Excellent customer service skills Strong team player with the ability to build positive and collaborative relationships within the ConnectWise organization Problem-solving and analytical thinking skills Strong written and verbal communication skills Ability to confidently provide support and user training across departments

Educational/Vocational/Previous Experience Recommendations:

Requires advanced knowledge of job procedures and tools obtained through work experience 3+ years of relevant experience Experience assisting with NetSuite integration, implementation, and testing NetSuite Administrator certification Preferred: Bachelor's degree in a relevant field

Working Conditions:

Onsite/Hybrid/Remote depending on location 0-10% travel may be required

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