GB Caims

Great Britain – Claims, a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilising Willis Towers Watson’s relationships with their Clients, third parties and insurers / reinsurers and providing specialist expertise throughout the client experience.

Our services include:

Claims and Settlement Notification System set-up Correspondence with external parties via email / calls Renewal Stats creation Managing queries Client Service Documentation and evidencing  Managing financials (Debts, Refunds

Principal Duties and Responsibility

Adopt and adhere to all Willis Towers Watson values without compromise Delivery on performance standards:  Productivity to be maintained at 100%  Quality standards to be maintained in excess of 99.5%  Deliver all standard units of production within the stipulated timelines Responsible for managing assigned portfolios. To flag immediately with the Line Manager if any concerns or issues on the account  To develop effective relationships with stakeholders (Internal and external) Maintain data security standards as defined within the Information Security policy  Flexible, able to shift priorities to accommodate changing business demands Adapt to flexible shift rotation policy (Weekly/Bi-weekly) as per business demands Develop a sound understanding of the business process  Ensure adherence to compliance and operate within the guidelines of internal and external regulators 

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