Customer Service Associate
4 weeks ago
MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale.
Purpose of the RoleTo efficiently manage customer interactions and ensure prompt resolutions to enhance customer satisfaction.
Principal Responsibilities: A) Customer Interaction: Handle customer inquiries and complaints via phone, chat, and email Co-ordinate and provide accurate resolutions to customer issues Maintain a positive and professional attitude toward customers B) Phone and Store Coordination: Make outbound calls to stores to coordinate and resolve customer issues Ensure effective communication between customers and store teams along with delivery agents if required C) Chat and Email Management: Respond to customer queries promptly through chat Manage and resolve customer issues via email following established processes D) Cross-Functional Coordination: Work closely with cross-functional teams to ensure timely resolution of customer cases Escalate issues when necessary and follow up until resolution E) Multitasking: Handle multiple customer interactions and tasks simultaneously Prioritize tasks to ensure efficient workflow and customer satisfaction F) Language Skills: Communicate effectively in English, Hindi, South Language professancy added advantage Education and Experience: Bachelor's degree is a must Previous customer service experience is preferred Kannada or Tamil or Malayalam or Telugu proficiency is a must Proficiency in CRM software and Gmail Excellent verbal and written communication skills. Proficiency in English, Hindi Strong customer service skills and ability to work well in a team Ability to handle complaints and provide effective solutions Values Collaboration Customer Obsession Frugality Innovation Grit Integrity Growing Talent
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