Junior IT HelpDesk Engineer
4 weeks ago
Description
Ciklum is looking for a Junior IT HelpDesk Engineer to join our team full-time in India.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
Junior IT HelpDesk Engineer provides the first line of technical support to all Ciklumers and basic IT services of high quality. This role involves performing day-to-day support tasks and resolving failure issues.
Responsibilities
Managing tickets on the Service Desk system Delegating tasks to the second and third lines of support Communicating with customers through Gmail, Google Chat, Google Meet, and phone calls Providing daily user support with hardware and software issues Cooperating with other IT sub-departments to solve common IT issues Cooperating and communicating with other IT sub-departments to find the best way to fix problems and improve IT service management Maintaining up-to-date both external (for customers) and internal (for the team) documentation up-to-date Preparing, provisioning, and deprovisioning workstations for newcomers and leavers Cooperating with the Procurement department Cooperating with IT service providers Managing IT assets and peripherals in the IT stock
Requirements
Technical background: Knowledge of administering Windows 10 and above, macOS, and Microsoft products Problem-solving abilities: Diplomatic and analytical mindset, client-oriented (client first) approach, calm attitude to challenging tasks Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks Understanding of the ITIL principles and good communication skills: To be able to convey information clearly Stress resistance: To be able to remain calm in difficult or stressful situations Self-improvement and self-education: To be eager to learn and to be ready to search for better solutions with minimal input data English level: Upper Intermediate or above
What's in it for you
Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally Flexibility: Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfill your potential Global impact: work on large-scale projects that redefine industries with international and fast-growing clients Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events-
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