Junior Application Support Technician

3 weeks ago

Mumbai, India Indicia Worldwide Full time

About us

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

 

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

 

The output: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.

 

 

Purpose of the role

 

The objective of the team is to be a best-of-service support function for Indicia Worldwide with the provision of support for both internal and external stakeholders. This support function is in the main for the exciting and challenging world of Application Support and not the industry standard Windows or Infrastructure support.

This role should not be considered as a normal support role. This role will gain you vital experience as you journey into the world of Application Support along with your teammates and colleagues.

The team provides support for various applications you will not have worked with or potentially heard of previously. This is as a result of internal system and application development for not only internal but external users.

This role will be part of the existing Application Support team, which consists of a number of employees across the globe. The team is ultimately responsible for the full provision of Application Support for Indicia Worldwide in the Print Management market in which this role will be a critical part.

You will be responsible for the delivery of support (technical and non-technical) for Indicia WorldWide employees and external system users.

The following requirements will be considered part of the role but is not exhaustive.

  • Triage and initial provision of support for applications as deemed appropriate by the business (for example Sourcing Hub, Noosh and Brand Hub)
  • Provision of support updates to all users, suppliers, and accounts across Print Management segments
  • Assisting with the support of enterprise applications which are NOT just Microsoft Windows or Office – specifically in-house applications
  • Management of individual support requests assigned to the post-holder, ensuring SLA achievement
  • Escalation of support requests when required to the Team Leader and/or appropriate staff within the business
  • Identification and management of Service Improvements
  • Ensure stakeholders have a seamless experience when making support requests with clear and timely communication
  • Being a voice of the customer within the team and the business as a whole.
  • Basic configuration of applications (users) as required,
  • Investigate and troubleshoot as required any issues raised to the Application Support desk
  • Respond to queries either in writing or by telephone in a timely manner
  • Follow up with users to ensure the resolution of issues
  • Management of issues using Service Desk Management tool
  • Take part in a 24/5 shift structure to ensure support coverage is maintained for systems which work across the globe
  • Any other adhoc works as requested by the Team Leader, Global Application Support Manager and/or Global Head of IT

 

 

Skills, knowledge, experience and exposure

 

  • IT related qualification
  • Minimum of one year experience in a support environment (Preferred)
  • Knowledge and understanding of ITIL framework (Preferred)
  • Experience in a busy, diverse support environment
  • Ability to respond to requests within SLA periods
  • Experience supporting – troubleshooting and/or administration - the following systems is desirable (Print management technology, Procurement systems, Microsoft SQL, Microsoft 365 software) 


The mindset to navigate the role

 

  • A hunger to provide a best-of-class support function
  • Collaboration to solve application requests/issues by investigating outwith normal process

 

 

Temperament for the role

 

  • Excellent communication skills both written and verbal
  • Ability to work in a fast-paced team but with periods on your own
  • Desire to learn new applications within a busy diverse organisation
  • Be accountable for own actions when supporting stakeholders, always aiming to do the right thing

 

 

Role Requirements

  • Given the global nature of the role, the post-holder will be required to work on a 24/5 shift pattern
  • The hybrid work model applies to this role which requires to come to the office in Malad whenever needed.You will be expected to perform in a flexible environment but ensuring delivery.


We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.

  • Junior Laboratory Technician

    4 days ago

    Four Bungalows, Mumbai, Maharashtra, India Diagnopein Diagnostics Centre Full time

    Greetings of the day !! We are hiring Junior Lab Technician for our NABL Lab. Location is **Andheri, Mumbai** Pay: ₹12,000.00 - ₹14,000.00 per month Schedule: - Day shift Supplemental pay types: - Overtime pay Ability to commute/relocate: - Four Bungalows, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work...

  • Junior Application Support Technician

    1 week ago

    Mumbai, Maharashtra, India Indicia Worldwide Full time

    About usIndicia Worldwide is an insight and technology-led communications agency with global production expertise.Why we exist:we create new valueAt Indicia Worldwide, our philosophy is one of 'creating new value'. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs...

  • Junior Application Support Technician

    3 weeks ago

    Mumbai, India Indicia Worldwide Full time

    About usIndicia Worldwide is an insight and technology-led communications agency with global production expertise.Why we exist:we create new valueAt Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing...

  • Junior Application Support Technician

    3 weeks ago

    mumbai, India Indicia Worldwide Full time

    About us Indicia Worldwide is an insight and technology-led communications agency with global production expertise.   Why we exist: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and...

  • Junior Application Support Technician

    1 month ago

    mumbai, India Indicia Worldwide Full time

    About us Indicia Worldwide is an insight and technology-led communications agency with global production expertise.   Why we exist: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and...

  • Junior Application Support Technician

    1 week ago

    Mumbai, Maharashtra, India Indicia Worldwide Full time

    About us Indicia Worldwide is an insight and technology-led communications agency with global production expertise. Why we exist: we create new value At Indicia Worldwide, our philosophy is one of 'creating new value'. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and...

  • Junior Application Support Technician

    2 weeks ago

    Mumbai, India Indicia Worldwide Full time

    **Who are we?** **Nice to meet you, we’re Indicia Worldwide. **We are a global data and technology-led marketing agency that work with some of the world’s biggest brands. As a business, we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support...

  • Junior Application Support Technician

    1 month ago

    Mumbai, Maharashtra, India Indicia Worldwide Full time

    **About us** Indicia Worldwide is an insight and technology-led communications agency with global production expertise. **Why we exist**: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance...

  • Junior Application Support Technician

    1 week ago

    Mumbai, Maharashtra, India Indicia Worldwide Full time

    **About us** Indicia Worldwide is an insight and technology-led communications agency with global production expertise. **Why we exist**: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance...

  • Junior Application Support Technician

    4 weeks ago

    Mumbai, India Indicia Worldwide Full time

    **About us** Indicia Worldwide is an insight and technology-led communications agency with global production expertise. **Why we exist**: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance...

  • Electronics Technician

    3 weeks ago

    Mumbai, India A-Z Virtual Full time

    **Exciting Opportunity for an Electronics Technician** **Position: Electronics Technician** **Salary: INR 50,000** **Key Responsibilities**: 1. **Equipment Maintenance**: - Perform preventive maintenance and repairs on electronic equipment, including LED displays, freezers, and washing machines. - Troubleshoot and diagnose issues to identify root...

  • Junior Application Support Technician

    1 week ago

    Mumbai, Maharashtra, India Indicia Worldwide Full time

    About usIndicia Worldwide is an insight and technology-led communications agency with global production expertise.Why we exist: we create new valueAt Indicia Worldwide, our philosophy is one of 'creating new value'. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing...

  • Applications Support Junior Executive

    1 week ago

    Mumbai, Maharashtra, India VAS INDIA CONSULTING Full time

    Greetings from VAS India Consulting!! We are hiring for IT (Applications Support)Junior Executive for a Freight Forwarding Industry Location : Mumbai Salary : Upto 3 Lakhs per Annum Gender : Female - Proficient in troubleshooting and problem-solving. - Excellent communication and interpersonal skills. - Ability to work independently and collaboratively...

  • Applications Support Junior Executive

    1 week ago

    Mumbai, Maharashtra, India VAS INDIA CONSULTING Full time

    Greetings from VAS India ConsultingWe are hiring for IT (Applications Support)Junior Executive for a Freight Forwarding IndustryLocation : MumbaiSalary : Upto 3 Lakhs per AnnumGender : Female Proficient in troubleshooting and problemsolving. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team...

  • Applications Laboratory Technician

    2 months ago

    Mumbai, Maharashtra, India Givaudan Full time

    Step into our world of creativity and joy! Applications Laboratory Technician - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...

  • Applications Laboratory Technician

    3 days ago

    Mumbai, Maharashtra, India Givaudan Full time

    Step into our world of creativity and joy! Applications Laboratory Technician - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...

  • Applications Laboratory Technician

    1 week ago

    Mumbai, Maharashtra, India Givaudan Full time

    Step into our world of creativity and joyApplications Laboratory Technician Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to...

  • Maintenance Technician

    7 days ago

    Mumbai, India customer support center Full time

    A technician is a worker in a field of technology who is proficient in the relevant skill and technique, **Job Types**: Full-time, Regular / Permanent, Fresher, Contractual / Temporary Contract length: 12 months **Salary**: ₹10,340.56 - ₹35,814.56 per month Schedule: - Day shift - Fixed shift - Monday to Friday - Weekend availability - Weekend...

  • support technician

    1 week ago

    Mumbai, Maharashtra, India The Nielsen Company Full time

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

  • IT Application Support Junior Executive

    3 weeks ago

    Mumbai, Maharashtra, India Talent Scout Consultancy Full time

    Good Day, We are hiring for an IT Application Software Junior Executive in Mumbai. JD: - Proficient in troubleshooting and problem-solving. - Excellent communication and interpersonal skills. - Ability to work independently and collaboratively in a team environment. - Knowledge of system integration via API’s, XML/HTML files - Good Knowledge of excel,...