Junior Executive
1 month ago
Job description: Junior Executive - Customer Care
Roles and Responsibilities
1. Manage Inbound /Outbound calls
2. Managing a team of representatives offering customer support
3. Resolving customer complaints brought to your attention
4. Over-seeing the customer service process
5. Monitoring the work of individual representatives and of the team
6. Possessing excellent product knowledge to enhance customer support
7. Maintaining a pleasant working environment for your team
8. Planning the training and standardization of service
9. Maintaining a positive, empathetic, and professional attitude toward customers at all
times.
10. Responding promptly to customer inquiries.
11. Communicating with customers through various channels.
12. Acknowledging and resolving customer complaints.
13. Managing a team of junior customer service representatives.
14. Ensure customer satisfaction and provide professional customer support
Qualification
Qualifications - Any degree
RequirementsSkills for Success:
1. Excellent Communication
2. Should be fluent in English, Hindi and Bengali.
3. Good in Handling customer queries
BenefitsPerks and Benefits
Performance based variable pay
Employee friendly environment
Monthly employee engagement
Annual vacation
Requirements
Requirements Skills for Success: 1. Excellent Communication 2. Should be fluent in English, Hindi and Bengali 3. Good in Handling customer queries
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