Security Analyst II

6 months ago

Mumbai, India ConnectWise Full time

General Summary:

The Security Analyst II is responsible for performing necessary operations activities, including assisting with the notification, identification, escalation, and remediation of security related threats and breaches. This role works in partnership with cross-functional teams to provide timely support on threats, vulnerabilities, and exploits across the industry.

Essential Duties and Responsibilities:

• Provides support to Security Services team, with a high attention to detail.

• Researches, analyzes, and documents findings.

 • May influence others within the Security team through the explanation of facts, policies, and practices.

 • Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools.

 • Monitors a designated set of alerts and tickets and assists with threat analysis, resolution, and escalation as necessary.

 • Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity.

 • Assists with SIEM rule modification, notification pathways, and other system configuration management.

 • Analyzes process workflows and identifies problems.

 • Works with colleagues to understand processes and deliverables across the organization.

 • Adheres to relevant policies, procedures, standards, and security practices.

• Delivers and prioritizes customers satisfaction.

• Aids and facilitates partner communications, resolutions, and escalations.

 • Follows escalation procedures for interfacing with other SOC teams.

 • Maintains consistent threat handling and remediation procedures.

 • Utilizes the internal knowledge base to assist with resolution of threats

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision.

 • Practical knowledge of applicable work area.

 • Ability to situationally adapt and understand new technology/processes as per business/partner requirements.

 • Strong and professional verbal and written communication skills.

 • Strong knowledge of IT concepts and systems troubleshooting.

 • Excellent organizational skills, Ability to manage, prioritize, and multitask, Ability to work in a fast-paced dynamic environment, adapting as the situation dictates

 • Ability to maintain a high level of professionalism while under pressure

Educational/Vocational/Previous Experience Recommendations:

• Bachelorʼs degree in related field or equivalent business experience

 • 2+ years of relevant experience

• Preferred: Network+, Linux+, Security+, CySA+ or other related certifications 

Working Conditions:

• Onsite/Hybrid/Remote depending on location

• 0-10% travel may be required

 • May require ability to work flexible shift hour

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