Manual Tester-Intern

CometChat Overview

Our mission: Fuel customer growth through meaningful user-to-user engagement.

CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module.

Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures.

Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.

A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe

CometChat’s Mission

Fuel customer growth through meaningful user to user engagement.

CometChat’s Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.

● Quickly build a reliable & full featured chat experience into any mobile or web app

● Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

CometChat’s solutions are perfect for every kind of user to user chat (groups & 1:1) including:

● Social community – Allowing people in online communities to interact without moving the conversation to another platform

● Marketplace – Enabling communications between buyers and sellers

● Events – Bringing thousands of users together to interact without diminishing the quality of the experience

● Telemedicine – Making connections between patients and providers more accessible

● Dating – Keeping people engaged while they connect with one another

● And more

CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team

Position Overview & Priorities

We are looking for a passionate and detail-oriented Manual Tester Intern to join our QA team. If you have a keen eye for detail and love ensuring software works perfectly, this role is for you

Primary responsibility would be:

• Write and execute extensive manual test cases for various software components, including APIs, SDKs, and UIKits.
• Perform thorough testing of software features before release to ensure high-quality standards.
• Document test cases for all functionalities, ensuring comprehensive test coverage and traceability.
• Reproduce client-reported bugs and work closely with the development team to ensure fixes are implemented correctly.
• Retest fixed bugs and validate solutions before they are released to production.
• Report identified bugs in the system clearly and accurately, providing detailed steps to reproduce.
• Maintain and update test case repositories to ensure comprehensive coverage of features.

What You Will Learn with CometChat:

• API and SDK Testing: Gain hands-on experience in testing real-time communication features such as chat, voice, and video, using CometChat’s API and SDK.
• Bug Tracking and Reproduction: Learn how to identify, reproduce, and document bugs effectively, helping to ensure high-quality software delivery.
• Collaborative Debugging: Work closely with experienced developers to debug issues, understand the software development lifecycle, and learn best practices in problem-solving.
• End-to-End Testing: Gain exposure to end-to-end testing processes, including integration and regression testing, enhancing your skills in ensuring seamless software performance.
• Version Control and Test Case Management: Learn how to manage test cases and track changes in a dynamic software development environment.
• Understanding of Real-Time Messaging Systems: Explore the intricacies of testing real-time messaging systems and their unique challenges.
• Professional Development: Get mentorship from industry experts and develop a deep understanding of QA methodologies, paving the way for a career in quality assurance.

Requirements:

• A strong willingness to learn and a proactive approach to taking on new challenges.
• Basic understanding of software concepts; prior exposure to testing is a plus but not mandatory.
• Attention to detail with a logical and analytical mindset.Good communication skills and the ability to document observations clearly.
• A positive attitude and the ability to work well in a team environment
• Familiarity with any programming language, or basic knowledge of APIs and web technologies, would be advantageous.

What We Offer:

• Hands-on experience with real-world projects in a collaborative environment.
• Opportunity to work closely with experienced professionals and learn industry best practices.
• A flexible and supportive work environment that encourages growth and development.
• Potential for a full-time opportunity based on performance and company needs.

Here are the values that act as a guardrail of our execution culture: 

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.