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Delivery Head

3 months ago

Bagalur, India Saaki Argus & Averil Consulting Full time

AboutClient:

It is asubsidiary of a large conglomerate and is engaged in providingengineering solutions. Its services include product design analysisprototyping and testing and embedded solutions. They specialize indisruptive technology space such as 5G Artificial Intelligence andDigital Factory.


Role &Responsibility:


Accountability for ensuringquality timely and on budget delivery of operations solutions andprojects within the business unit

Ensuredelivery of support at highest level of customer satisfaction andcompliance to the support SLA

Encourage andempower teams to provide sustainable solutions forcustomers

Monitor support performance andoptimize support operations to deliver value

Regular reviews of support relationship with allcustomers

Ensure continued growth ofinstitutional knowledge support knowledge base and supporttools

Engage with partners to expand andenhance delivery capabilities

Continuousoptimization and improvement of support operations

Meeting Technical Services delivery demand with partnersand internal skillset

Monitoring customerproject progress and ensure maximizing customer satisfactionthough

Build knowledge bases and best practicesacross the board to ensure success of Technical Servicesdelivery

Build customer account intelligence toensure delivery excellence



DesiredProfile:


Proven experience of handson managingdelivery of an organization of 700 FTE and or high business impactengagements of a similar size

Proven experience in driving largescaletransformational initiatives ideally initiatives in largeenterprises impacting both organizational and technologicalcomponents of an organization

Experience in delivering IT projects for customers in MedicalDevice industry

Experience inbuilding and leading geographically distributed delivery teams.

Excellentcommunication presentation and planning skills are necessaryexperience with working with nearshore teamspreferable


Experience: 20 years

Location:Bangalore

Remote Work :

No

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