Technical support in AWS; Experience: 0-2 years

7 months ago

Pune, India Radical Technologies Full time
Interested candidates kindly apply before 20th November. CV must be in pdf format, saved with your first name. Requesting Practice : IMS Line of Business: AWS Support Years of Experience : 0-2 years Designation & Grade: Fresher Work Location : Puna/Hyderabad Hyderabad Ø Work as L1 resource in AWS and Azure Cloud infrastructure and system administration team providing technical support and resolving issues

Ø Monitoring of cloud instances performance

Ø Good knowledge of AWS services in Compute, Storage, Networking, Infrastructure as a code, Serverless computing, IAM.

Ø Good knowledge of AWS services in Compute – EC2, AWS VPC, AWS VPN, AWS Backup, AWS Security, AWS CloudWatch, S3, S3 Backup and SSO

Ø Installing, configuring, and supporting primarily Windows and Linux Servers on IaaS

Ø Responsible for Linux and windows server installation, maintenance, monitoring & patching.

Ø Monitoring of cloud instances performance

Ø Communicate with peers and managers regarding system issues & participate in 24×7 on- call.

Ø Work in coordination with other internal teams to ensure the infrastructure fully and effectively Providing supports

Ø Collaborative, team focused with working experience in a 24/7 up time environment

Ø Strong verbal and written communications skills are a must

Ø Good understanding on windows server architecture and hands on experience in server administration and tools

Ø Install, configure and troubleshooting experience on multi node Windows systems

Ø Installing and managing the File and Print servers

Ø Support Hardware problems in co-ordination with Vendors

Ø Daily Health checks, Planning and implementing fixes / Patches

Ø Act on Day to Day House Keeping tasks by using tools & scripts

Ø Create regular reports for Management requirements

Planned Roles and Responsibilities:

· Required to support migration projects of Global IT Infrastructure (24×7) and services

· Incident resolution using SOP and required to prepare WI

· Timely acknowledgement, ticket update, notification and tracking of the incidents including the critical incidents

· Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards.

· Experience in Remote support and troubleshooting skills.

· Understanding of Basics Hardware accessories / devices and peripherals

· Willing to work 24×7 rotating shifts including night shifts (Compulsory)

Education, Skill, and Experience Requirements:

Ø A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology

Ø AWS Cloud certification (Compulsory)

Ø Excellent skills in MS office for Infrastructure Landscape.

Ø Good Communication, reporting and presentation skills.

Ø Good to have Migration knowledge of IT Infrastructure projects

We are no longer accepting applications for this ad.

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