Engineering Product Manager

4 weeks ago

Bengaluru, India Cisco Full time

Who We Are

Here at Webex Calling organization, part of the larger Webex umbrella, we are proud to deliver industry leading enterprise grade, modern and complete cloud calling solution for business of every size. Our vision is to deliver a next generation experience of hearing to seeing to getting things done with our comprehensive modern device portfolio for Calling and Collaboration needs of our customers across 140+ countries with our global DC footprint.

Cisco is seeking a highly motivated experienced Product Manager to join our Collaboration Business Unit to drive the onboarding and success of PSTN and Mobile partners for Cisco Webex calling and Webex Contact Center solutions. The ideal candidate will be responsible for supporting the product strategy, roadmap, and implementation of PSTN and Mobile.

Who You’ll Work With

As a Product Manager, you will work closely with cross-functional teams, including engineering, sales, marketing, network operations, and customer support, to deliver innovative solutions that meet the needs of our customers and partners, and drive business growth. The role is primarily focused on Dial Plans and Dial Plan management.

What You'll Do

Develop, release, and maintain nation and international Dialling/Dial Plan solutions for the Webex Calling solution Work with other Product Mangers, Architects, Development, and Network Operations teams to support the strategic direction of the Dial Plan coverage for Webex Calling Work with internal and external partners to handle product development for PSTN and Mobile calling features Work with Cisco’s partners to implement PSTN and Mobile Partner onboardings to Cisco’s Solutions Maintain and update internal and external documentation to underpin the Webex PSTN/Mobile Peering Solutions Work across business units to support Webex Contact Center Calling/Dial Plan needs to expand and enhance the Webex Calling solution Develop Artificial Intelligence (AI) based improvements to onboarding, PSTN/Mobile onboardings, Dial Plan Management, and network operations Manage end to end projects using tools such as Confluence and Jira Champion innovative solutions, presenting options to senior leadership Conduct competitive analysis, and gather partner feedback to identify improvements or offer expansion Collaborate with design and engineering teams to develop and launch new features and enhancements that deliver compelling user experiences Create and maintain detailed product requirements and specifications for current and future products Prioritize product backlog and coordinate with engineering teams to ensure timely and high-quality delivery of product features Act as a product evangelist for PSTN/Mobility both internally and externally, communicating the product value proposition and differentiators Maintain relationships with partners and vendors to ensure alignment on network changes

Who You Are

Bachelor's degree in Engineering or equivalent experience Minimum 5 years of experience in product management, preferably in the telephony industry Understanding of Country Dial Plans and the E.164 international dialing standard Working knowledge of Session Initiation Protocol (SIP) General knowledge of Networking protocols including TCP, UDP, TLS and similar industry standard protocols Knowledge and experience with Session Boarder Controllers (SBCs), and Border Gateway Protocol (BGP) Knowledge of PBXs and PBX calling features Knowledge of Contact Center calling features Proven track record of managing all aspects of a successful product throughout its lifecycle, from inception through market launch. Understanding of collaboration technologies Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex concepts to cross-functional teams and stakeholders Demonstrated ability to work collaboratively with engineering, design, and marketing teams to deliver products to market Strong analytical and problem-solving skills, with experience using data and metrics to validate assumptions and drive decisions Experience with Agile development methodologies and working within a fast-paced, startup-like environment Passion for creating innovative and user-centric solutions that enhance collaboration and productivity

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