Program Manager

4 weeks ago

Hyderabad, India Amazon Dev Center India - Hyderabad Full time
Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted store where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? If you are passionate around developing new and innovative methods that combine operations excellence, business insights and technology, Buyer Operations is looking for you.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Our mission in Buyer Risk Prevention (BRP) is to make Amazon the safest place to shop online. The BRP team safeguards the order pipelines; monitoring, tracking, and managing risk to ensure long-term buyer satisfaction.
We need a passionate and innovative Program Manager who will lead initiatives focused on expanding our fraud evaluation services for new product and global store launches. The individual will be part of global workforce management team (WFM) and works with Business, Product, Machine Learning and Operations in planning and execution of the offerings. The position requires being solution oriented, with a combination of deep business acumen, capacity planning, best practices, and an analytical mindset, to enable tactical workflow planning and proactive responses to service level challenges. Ideal candidate thrives in ambiguity and works with diverse stakeholder groups to build consensus with simple, yet impactful data driven solutions.

Key job responsibilities
Key Responsibilities
- Manage team of Scheduling Program Managers and Analysts.
- Conceptualize and create processes which can be scaled and at the same time customizable per business needs.
- Communicate to all the Stakeholders on the status, progress, dependencies, risks and issues with agreed mitigation plans.
- Contribute to Weekly/Monthly/Quarterly Business Reviews.
- Establish processes which enable steady flow of communication between Ops, Capacity Planning and WFM.
- Work with WFM Site teams and Operations to ensure readiness and meeting Service Level commitments.
- Ensure efficient HCU and day to day operational stability.
- Continuously look for opportunities to reduce the risk to SLA and improve coverage and HCU.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 3+ years of team management experience
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries

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