Planning and Scheduling Analyst

2 weeks ago


Bengaluru, India NTT DATA Services Full time

BPO Planning and Scheduling Analyst/Grade 6 JD (31315206) 

3-5 yrs Contact Center/WFM Work Experience

Informs management of Queue trends and service level issues.

Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.

Identifies negative trends in incoming call data.

Executes business continuity and recovery plans as defined by management.

Updates organizational information to ensure best data for distributing schedules by manager and Line of Business.

Develops scheduling reports based on forecast outlooks and general scheduling scenarios as requested by management.

Skills Required

Excellent data analysis skills.

Strong knowledge of NTT DATA’s queue structure, products, and service offerings.

Advanced knowledge and understanding of contact center tools and systems, policies, procedures, call flow and routing.

Proficiency in Microsoft Office.

Excellent verbal and written communication skills.

Knowledge of scheduling and real time principles and strategies, including agent skilling, shrinkage, and call routing.

Knowledge of forecasting/ planning models and queue metrics to ensure accurate hiring plans to forecast call volume/headcount.

Strong PC skills in Microsoft Excel.

 



  • Bengaluru, India NTT DATA Full time

    Job Description BPO Planning and Scheduling Analyst/Grade 6 JD (31315206) 3-5 yrs Contact Center/WFM Work ExperienceInforms management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.Identifies negative trends in incoming...


  • Bengaluru, India CAPCO Full time

    TWS Scheduling Analystat Capco India - BengaluruJob Description:Tivoli Workload Scheduler (TWS/IWS) - Scheduler & Application Support distributed systemsSkill Requirements:Minimum2years working with Tivoli Workload Scheduler or equivalent scheduling softwareis a must. (Experience with a distributed platform preferred).Minimum2years...


  • Bengaluru, India CAPCO Full time

    TWS Scheduling Analyst at Capco India - Bengaluru Job Description: Tivoli Workload Scheduler (TWS/IWS) - Scheduler & Application Support distributed systems Skill Requirements: Minimum 2 years working with Tivoli Workload Scheduler or equivalent scheduling software is a must . (Experience with a distributed platform preferred). ...


  • Bengaluru, India Angel and Genie Full time

    Our client is a Financial services company headquartered in Bangalore having presence in 6 states in india, with employee count 1800 +employees.Our client is looking for "Financial Risk Management Analyst"Location-BangaloreExperience-2-3yrsCTC-18lakhs fixedSkills-Expected credit loss,RBI norms etc.Report to: Financial Risk Management Lead Purpose of Job:...


  • Bengaluru, India Angel and Genie Full time

    Our client is a Financial services company headquartered in Bangalore having presence in 6 states in india, with employee count 1800 +employees.Our client is looking for "Financial Risk Management Analyst"Location-BangaloreExperience-2-3yrsCTC-18lakhs fixedSkills-Expected credit loss,RBI norms etc.Report to: Financial Risk Management Lead Purpose of Job:...


  • Bengaluru, India Angel and Genie Full time

    Our client is a Financial services company headquartered in Bangalore having presence in 6 states in india, with employee count 1800 +employees. Our client is looking for "Financial Risk Management Analyst" Location-Bangalore Experience-2-3yrs CTC-18lakhs fixed Skills-Expected credit loss,RBI norms etc. Report to: Financial Risk Management Lead Purpose of...

  • Planning Analyst I

    2 days ago


    Bengaluru, Karnataka, India Danaher Corporation Full time

    Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900...

  • Senior Analyst

    3 days ago


    Bengaluru, India dentsu Full time

    This role is part of the overall UK&I FP&A team based out of Bangalore. The responsibilities include supporting the budget, forecasting and month end process for [Media Service Line] revenue/costs. This role will involve supporting main analyst on preparation of the base budgets and forecasts plus review of same. This role will be required to maintain and...


  • Bengaluru, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

    Location: Pan IndiaLevel: Consultant / Senior Consultant / ManagerGraduate/MBA with overall 3-11 years of techno-functional experienceJob Description :1-2 years of functional experience in Production Planning and Detailed Scheduling preferably at clients in CPG or Discrete Manufacturing industries2-3 years of experience in SAP APO PPDS OR S/4HANA PPDS1-2...


  • Bengaluru, India ADCI - Karnataka Full time

    Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online....


  • Bengaluru, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

    Location: Pan India Level: Consultant / Senior Consultant / ManagerGraduate/MBA with overall 3-11 years of techno-functional experienceJob Description :1-2 years of functional experience in Production Planning and Detailed Scheduling preferably at clients in CPG or Discrete Manufacturing industries2-3 years of experience in SAP APO PPDS OR S/4HANA PPDS 1-2...


  • Bengaluru, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

    Location: Pan India Level: Consultant / Senior Consultant / ManagerGraduate/MBA with overall 3-11 years of techno-functional experienceJob Description :1-2 years of functional experience in Production Planning and Detailed Scheduling preferably at clients in CPG or Discrete Manufacturing industries2-3 years of experience in SAP APO PPDS OR S/4HANA PPDS 1-2...


  • Bengaluru, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

    Location: Pan India Level: Consultant / Senior Consultant / Manager Graduate/MBA with overall 3-11 years of techno-functional experience Job Description : 1-2 years of functional experience in Production Planning and Detailed Scheduling preferably at clients in CPG or Discrete Manufacturing industries 2-3 years of experience in SAP APO PPDS OR S/4HANA...

  • Financial Planning

    4 weeks ago


    Bengaluru, Karnataka, India ABB Full time

    Financial Planning & Analysis Analyst Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Solutions Architect

    2 weeks ago


    Bengaluru, India o9 Solutions, Inc. Full time

    At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan...


  • Bengaluru, Karnataka, India ABB Full time

    Financial Planning and Analysis Analyst - PAMATake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Bengaluru, India Juniper Networks Full time

    Financial Analyst 5 (CA/Financial Professionals with 6+yrs of experience in Core FP&A)Job Description:The G&A Opex Financial Analyst will be responsible for providing financial and analytical support for REWS (Real Estate and Workplace Services). This position will report to the FP & A Finance Sr Manager and will carry primary responsibility towards...

  • Production Scheduler

    4 weeks ago


    Bengaluru, India ABB Full time

    **Production Scheduler**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Bengaluru, Karnataka, India ABB Full time

    Financial Planning and Analysis Analyst OpportunityJoin the ABB team and be part of a global effort to drive the transformation of society and industry towards a more productive and sustainable future. Diversity and inclusion are at the core of our mission, encompassing various dimensions such as gender, LGBTQ+, abilities, ethnicity, and generations. Embrace...


  • Bengaluru, India Juniper Networks Full time

    Financial Analyst 5 (CA/Financial Professionals with 6+yrs of experience in Core FP&A)Job Description:The G&A Opex Financial Analyst will be responsible for providing financial and analytical support for REWS (Real Estate and Workplace Services). This position will report to the FP & A Finance Sr Manager and will carry primary responsibility towards...