Support Engineer II
4 weeks ago
Position Summary
Purpose
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The main purpose of this position is to ensure the accurate and efficient monitoring, management, and optimization of physical assets critical to operations. Their role involves developing and implementing robust asset tracking systems to enhance visibility, reliability, and compliance throughout the asset lifecycle.
Duties & Responsibilities
Functions
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ESSENTIAL
§Develop and maintain asset tracking systems to monitor the location, status, and condition of ROVs and related equipment (including other business segments assets).
§Conduct regular audits and inspections to verify the accuracy of asset data and identify areas for improvement.
§Analyze data and generate reports to track asset utilization, performance metrics.
§Participate in training sessions and knowledge sharing activities to build awareness and understanding of asset tracking processes across the organization.
§Oversee the certification process for ROVs and associated equipment, ensuring compliance with regulatory standards and industry requirements.
§Manage documentation related to asset tracking, including maintenance records, inspection reports, and certification documentation.
§Assist clients with documentation requirements, providing support and guidance as needed to ensure compliance with relevant regulations and standards.
§Prepare certification documents for ROVs and equipment, verifying compliance with applicable regulations and industry best practices.
§Develop comprehensive specification sheets for ROV systems, including technical details, performance metrics, and operational requirements.
§Provide technical support to project teams and operational staff during ROV deployments, troubleshooting issues, and offering solutions in real-time.
§Collaborate with cross-functional teams to address any support needs related to ROV operations, ensuring seamless integration with overall project objectives.
§Coordinate with project managers to develop comprehensive plans for ROV deployment, maintenance, and performance evaluation, ensuring alignment with project goals.
§Utilize Smartsheets or similar project management tools to create and manage specification sheets, project schedules, and performance evaluation reports.
§Collaborate with teams using Smartsheets to track project milestones, and communicate updates related to ROV operations effectively.
§Utilize SharePoint or similar collaboration platforms to create and manage documentation repositories for ROV specifications, maintenance procedures, and performance evaluation reports.
§Leverage SharePoint's document management features to ensure version control, access control, and centralized storage of critical information related to ROV operations.
NON-ESSENTIAL
§Undertake continuous improvement training programs and specific projects as instructed by management.
§Assist Engineers with all technical support functions.
§Handle escalated queries from Administrators.
§Assist with any other duties as and when required.
Safety
§Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
§Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
§Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.
Other
§Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
§Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.
Supervisory Responsibilities
§This position has NO direct supervisory responsibilities.
Reporting Relationship
§Direct Reporting to Assistant Manager, Asset tracking
§In-Direct Reporting to Manager, Robotics Support Centre
Qualifications
Qualifications
REQUIRED
§B. TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering (E)
§Able to work in rotational shifts 42.5 hours (weekly)(Morning, Evening, Night & Weekends) (E)
§Knowledge of MS-Office and computer fundamentals (E)
§Must be willing to Work from office as and when needed.
§Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
§Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
§Detail-oriented with a focus on accuracy and precision in asset documentation and reporting.
§Knowledge of regulatory requirements and industry standards related to asset management and maritime operations.
DESIRED
§1-2 years experience in Support Operations (P)
Knowledge, Skills, Abilities and Other Characteristics
§Excellent Verbal & Written Communication Skills in English
§Creative thinking and team work skills
§Possessing a proactive, positive, “can-do” attitude
§Gives and receives constructive feedback.
§Able to perform multitasking.
§Ensures that others involved in a project or effort are kept informed about developments and plans
Closing Statement
Working Conditions
This position is considered OFFICE WORK which is characterized as follows.
§Almost exclusively indoors during the day and occasionally at night
§Occasional exposure to airborne dust in the workplace
§Work surface is stable (flat)
Physical Activity/Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is considered LIGHT work.
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