Associate Fraud

1 month ago

Chennai, India WELLS FARGO BANK Full time
About this role:

Review and resolve online fraud claims filed by our customers.

- Work in a fast paced/time-sensitive, high pressure, and quality-oriented work environment.

- Research and analyze online banking transfers such as Zelle Debit/Credits, online transfers and Bill Pay.

- Gather pertinent information to process and resolve claims by researching and analyzing complex transactions, claims and documentation using multiple online systems with technical proficiency. Work on projects or tasks as required by the department.

Roles & Responsibilities:
  • • Quick learner with the ability to retain high volume of information

    • Ability to recognize and escalate any discrepancies identified or noticed while processing.

    • Knowledge and understanding of online banking products, policies, and procedures

    • Experience delivering results in a fast-paced, deadline driven environment

    • Knowledge and understanding of ATM, debit card fraud, and non-fraud claims management

    • Knowledge and understanding of OFC (Online Fraud Claims)

    • Experience with Online Banking Systems such as Customer Contact Management (CCM), Customer Information View (CIV) and Customer Service Application (CSA)
Required Qualifications:
  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
  • Experience in customer service, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Job Expectations:
  • Comfortable to work in Night shift
Posting End Date:
4 Jun 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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