Senior Team Lead, Services Operations
3 weeks ago
Job Description
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Senior Team Lead, Services Operations operates within a Region/Country or Services Division and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within NTT. This role ensures support services is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational. This is done through overseeing the technical support of NTT clients by field engineers, technicians and support specialists who play a pivotal role in diagnosing, troubleshooting and repairing one or more of the following - complex infrastructure, or networking and wireless networking systems.This role has the core responsibility of supervising engineers who work on resolving issues reported by NTT clients.
Working at NTT
Key Roles and Responsibilities:
Plans, coordinates, and monitors the execution of operational activities and processes in order to deliver on approved operational plans and to continuously improve service deliveryEnsures that services are delivered effectively and efficiently by carrying out routine operational tasksIdentifies and documents the system and tool requirements for optimal operations of the relevant offerings or capabilitiesRecommends best practice for the deployment and ongoing operations management and technical support for service contractsEnsures that the operational deliverables enable cost effective, client centric delivery that meets the service level agreementsMonitors the operational effectiveness of support services provided to clients and develops and implements the required improvement plansSupervises engineers who work on resolving issues reported by NTT clients
Knowledge, Skills and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Skills Summary
Continual Service Improvement (CSI), Customer Centric Solutions, Service Delivery, Service Level Agreement (SLA), Service Operations Management, Support ServicesWorkplace type:
Hybrid WorkingEqual Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
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