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Manager - 2
4 days ago
Position:
Manager
Job Title:
Manager
Job Grade:
M2
Function:
Corporate Quality Compliance
Sub-function:
Complaints
Manager’s Job Title:
Senior Manager-1
Skip Level Manager’s Title:
Function Head Title:
Head of Global Quality Systems Complaints
Location:
Vadodara
No. of Direct Reports (if any)
Nil
Job Summary
Review of Product Quality Complaint Investigation Reports. Coordinate with other stakeholders involved in the complaint handling process. Monitor the progress of Filed Alert Reports, Recalls & Product Quality Complaint closure. Logging of Product Quality Complaints (PQC) in the database (TrackWise). Acknowledge the complaints to the complainants. Providing the response letter to the complainant. Reconciliation of received market complaints.Areas of Responsibility
Product Quality Complaints Management
Travel Estimate
Approximately 10%
Job Scope
Internal Interactions (within the organization)
Yes
External Interactions (outside the organization)
Nil
Geographical Scope
India
Financial Accountability (cost/revenue with exclusive authority)
Nil
Job Requirements
Educational Qualification
M.Sc (Life Sciences) / B.Pharm
Specific Certification
Nil
Skills
Good Technical & Communication Skills, Investigation writing, reviewing, and editing experience
Experience
13-14 years
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).
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