Product Anchor

4 weeks ago

Chennai, India Ford Motor Company Full time

 Role: 

Facilitates conversations between product managers and developers.  Works closely with the product managers and other CRM product anchors to build continuous technical improvement in the CRM Core Sales & Service Cloud product.  Leads other developers to reduce complexity, utilizing out of the box capabilities whenever possible.  Supports more junior developers hands on through all aspects of delivery on an as needed basis.  Delivers engineering excellence (., best practices and quality) iteratively according to the vision of the Product Manager to meet customer needs.  Understand and execute the solution requested by the Product Manager, clarifying acceptance criteria and providing options, avoiding customization whenever possible.  Innovate and operate with an iterative, agile and user-centric perspective.  Contribute to the improved development, structure, technology, and tools used within Ford Pro 

Scope: 

Delivers solutions in keeping with the design principles of the CRM product group for Salesforce Sales & Service Cloud.  Helps advise product team when customization is optional or required.  Deliver industry-leading products and services to maximize value and productivity for commercial customers based on the Salesforce platform.  Coordinate with other CRM product teams to provide solutions.  Creates end to end testing for the team’s work using Salesforce and other industry tools.  Contribute to the documentation for architecture, training, release notes, and deployment of solutions built by the product team.  Provide user and deployment support as needed.  Contributes to team ceremonies such as refinement, sprint planning, demo and retro.  Technical expert who has experience building platforms, underlying services for re-use, and Sales & Service Cloud capabilities on Salesforce. Understands business priorities and technical feasibility in order to pick up work identify dependencies and manage risks Ability to jump in and assist product team to resolve technical blockers. Focus on delivering product value through reusable services and technologies that other product teams can leverage. Create modular, expandable, and reusable components. 8-12 years of experience delivering Salesforce projects  Salesforce certified 

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