Operations Executive Leisure

1 month ago


Pune, India Snaphunt Full time

The Offer

  • Work in a company with a solid track record of performance
  • Opportunity to make a positive impact
  • Join a well known brand within Hospitality

The Job

You will be responsible for :

  • Understanding the client's query. 
  • Suggesting the best possible destinations, and routes to the client as per the required trip duration &budget. 
  • Doing the entire costing of the ground package including accommodation, sightseeing, transportation, meals, etc. on an Excel sheet or CRM software that we have. 
  • Giving quotations with routing, pricing, and inclusions. Aggressively following up on the query until the deal gets closed. 
  • Negotiating the best and lowest possible rates with suppliers for all the services. Liaise with travel partners such as airlines, hotels, transfers, sightseeing, etc. to create and manage bookings. 
  • Coordinating with suppliers and clients for payments, adhering to the cancellation deadlines. Issuing confirmation vouchers to the client. 
  • Briefing the client about the trip and satisfactorily answering their queries. Remaining as one point contact for clients until the end of the trip. 
  • Taking feedback from the client as a learning process and building a strong relationship so that the client refers us to more business. 
  • Should also be able to handle Domestic sector queries when required. 
  • Must be willing to attend to queries or troubleshoot real-time issues outside of office hours in case of emergency. 

The Profile

  • Must be a graduate with a bachelor's degree. 
  • Must have 3+ years experience in travel & tourism operations. 
  • Must have strong and effective communication, organizational, analytical, and decision-making skills. 
  • Must have in-depth knowledge of International destinations like Europe, UK, USA, New Zealand, and Africa in terms of Itinerary, Attractions, City Centre locations, and DMCs. Must be well-versed with various B2B portals for hotels, sightseeing, transfers, etc. 
  • Must have a good vocabulary to write itineraries, blogs, etc. 
  • Must be able to join immediately within a week or two, once selected. 

The Employer

Our client is a leading tour operator based in Dubai-UAE.

Our client is an IATA-accredited Travel Service Provider and the Dubai Travel and Tour Agents Group (DTTAG) member.



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