Business Analysis Associate II

4 weeks ago


Bengaluru, India JPMorgan Chase & Co. Full time

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact

As a Business Analyst at JP Morgan Chase within the International Consumer Banking, you will have responsibilities for a crucial role in identifying, improving, and developing solutions that promote our strategic goals. This is a tremendous opportunity to learn about high-priority initiatives and collaborate with colleagues throughout the firm. You'll sharpen your understanding of business processes and data analysis, while continuing to develop your leadership, management, and communication skills. No matter where your career ultimately takes you, you'll make a meaningful impact and lasting connections with outstanding colleagues and mentors.

Job responsibilities:

Establish/Create/Analyze reports relevant to Operations functions Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist with creation of processes and procedures Serve as the conduit between the customer community (internal and external customers), support teams, business units and the development team through which requirements flow Develop requirements specifications according to standard templates using natural language Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs Document business rules, feasibility studies and impact analysis

Required qualifications, capabilities and skills

12+ years of overall experience as Business Analyst. 10+ years in banking industry; focus on service, project management or support Accelerated skills in MS Office, including Excel and Access Highly analytical, able to investigate, troubleshoot and determine issues at root cause A strong understanding of at least one business function in the firm, as well as a broader understanding of other areas. Good understanding of project lifecycle and experience in functional and technical specification Strong analytical and time management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts Demonstrate organizational skills and ability to handle working within strict timelines High level of professionalism in leading groups and process improvement initiative

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