Ops Manager, Client Engagement KYC, GCC

2 weeks ago

Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full time

Ops Manager, Client Engagement KYC, GCC

Ops Manager, Client Engagement KYC, GCC

Req ID: Department: Insto Ops Onboarding Division: Institutional Location: Bengaluru

About the role

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

The KYC Manager, Client Engagement will be responsible for leading the team responsible for verified Australia entity KYC, in the GCC. This is a function of the Australian Institutional KYC team that is required by regulations to ensure ongoing entity KYC activities in Australia are completed. This role will be responsible for the team management, reporting, and progress monitoring of pre-allocated cases (both new entity KYC requests and periodic refresh requests), and ensuring audit requirements are followed. 

What will your day look like

As an Ops Manager,you will:.

Lead and manage the GCC team responsible for KYC entity requirements on behalf of Institutional Relationship teams and Product partners.

Take ownership of KYC requests flagged for escalation by KYC Specialists, ensuring compliance with regulations and audit requirements.

Act as the conduit between the Australian onshore team and the GCC for third-level escalations and financial crime deviation approvals.

Champion a customer-centric approach to ensure effective presentation of KYC requirements to clients and enhance the client experience in the KYC process.

Ensure compliance with ANZ regulatory obligations and AML/CTF policies and procedures for allocated requests/cases.

Provide guidance to clients on KYC requirements in a clear, concise, and customer-friendly manner.

Offer subject matter expertise on KYC requirements and assist with solutions for policy exceptions.

Provide coaching and support to direct reports based on quality monitoring audit feedback from the Australian onshore management team.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Excellent communication skills (verbal and written) with the ability to negotiate, persuade, influence, project manage, co-ordinate multiple stakeholders, drive outcomes, influence and cajole

Experience with dealing with people at all levels both internally and externally

Sound business judgment and problem solving skills

Experience managing and leading a team of people who are working directly with senior level internal and more importantly, external customers

In depth understanding of Australian KYC (AML/CTF legislation) and its application within the banking/financial services industry, in particular key industry challenges, trends, and regulatory issues

Strong computer literacy - experience in working with fraud and or KYC/AML/CTF technology platforms

So, why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7, people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

Job Posting End Date

13/05/, 11.59pm, (Melbourne Australia)

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